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Erschienen in:
2018 | OriginalPaper | Buchkapitel
Issues of Indexing User Experience
verfasst von : Shin’ichi Fukuzumi, Yukiko Tanikawa
Erschienen in: Human Interface and the Management of Information. Information in Applications and Services
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Abstract
Usability and User experience are also important factors for not only suppliers but also users when product, system and service are developed and operated. Though these are often confused, concepts are different. Also about measurement and evaluation, the former targets product, system and service themselves, the latter targets experience using them which includes users. This paper proposes that UX shall be evaluate whether it is “good” or it is “bad” not whether it is “high” or it is “low”. Expected value by before using and real experience value by during/after use are made these a function respectively. And index of UX is a difference between them. From this, to reduce a gap between high expected value and real experience value becomes to provide good UX for developers and providers.