nach oben

Erschienen in:

2018 | OriginalPaper | Buchkapitel

Keep Calm and Read the Instructions: Factors for Successful User Equipment Setup

verfasst von : Benjamin Maunier, Juliana Alvarez, Pierre-Majorique Léger, Sylvain Sénécal, Élise Labonté-LeMoyne, Shang Lin Chen, Sylvie Lachize, Julie Gagné

Erschienen in: HCI in Business, Government, and Organizations

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

This paper explores the factors that predict a user’ success at installing a home electronic device. Specifically, the objective of this paper is to investigate the effect of a range of attitudinal, psychophysiological, and behavioral factors on the success of an electronic equipment setup. Building upon an experiment conducted with 29 participants, two factors appears to have an impact on successful equipment setup: (i) when the user remains calm during the installation and (ii) when the user takes the time to read the instructions. These findings contribute to human-computer interaction research by highlighting the importance pre-experience stages such as unboxing and installation as they may impact the overall experience of use.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Computers May Not Make Mistakes but Many Consumers Do

Nächstes Kapitel Measuring the Influence of User Experience on Banking Customers’ Trust

Maymand, M.M., Shakhsian, F., Hosseiny, F.S.: The effect of stress on flight performance. World Appl. Sci. J. 19, 1381–1387 (2012). (Adapted from Nixon P, Practitioner 1979. The Performance level. AROUSAL STRESS)

Bandura, A.: Self-efficacy: toward a unifying theory of behavioral change. Psychol. Rev. Univ. 84, 191–215 (1977). https://doi.org/10.1037/0033-295X.84.2.191CrossRef

Bandura, A.: Perceived self-efficacy in cognitive development and functioning perceived self-efficacy in cognitive development and functioning. Educ. Psychol. 28(2), 117–148 (1993). https://doi.org/10.1207/s15326985ep2802. Copyr o 1993, Lawrence Erlbaum Assoc Inc Perceived 1, 37–41CrossRef

Booth, P.: An Introduction to Human-Computer Interaction. Lawrence Publishers, London (1989)

Boucsein, W.: Electrodermal Activity. Springer Science & Business Media, Berlin (2012). https://doi.org/10.1007/978-1-4614-1126-0CrossRef

Brakus, J.J., Schmitt, B.H., Zarantonello, L.: Brand experience: what is it? How is it measured? Does it affect loyalty? J. Mark. 73, 52–68 (2009). https://doi.org/10.1509/jmkg.73.3.52CrossRef

Ceaparu, I., Lazar, J., Bessiere, K., Robinson, J., Shneiderman, B.: Determining causes and severity of end-user frustration. Int. J. Hum. Comput. Interact. 17, 333–356 (2004). https://doi.org/10.1207/s15327590ijhc1703_3CrossRef

Charland, P., Léger, P.-M., Mercier, J., Skelling, Y., Lapierre, H.G.: Measuring implicit cognitive and emotional engagement to better understand learners’ performance in problem solving. le. Z Psychol. (2017)

Personality and the inverted-U relation: Corcoran, B.Y.D.W.J. Br. J. Psychol. 56, 267–273 (1965)CrossRef

10.

Courts, F.A.: Relations between muscular tension and performance. Psychol. Bull. 39, 347–367 (1942). https://doi.org/10.1037/h0060536CrossRef

11.

Davidson, R.J.: Emotion and affective style: hemispheric substrates. Psychol. Sci. 3, 39–43 (1992). https://doi.org/10.1111/j.1467-9280.1992.tb00254.xCrossRef

12.

Duffy, E.: The psychological significance of the concept of “arousal” or “activation”. Psychol. Rev. 64, 265–275 (1957)MathSciNetCrossRef

13.

Forlizzi, J., Battarbee, K.: Understanding experience in interactive systems. Proc. DIS 2004, 261–268 (2004)

14.

Fredricks, J.A., Blumenfeld, P.C., Paris, A.H.: School engagement: potential of the concept, state of the evidence. Rev. Educ. Res. 74, 59–109 (2004). https://doi.org/10.3102/00346543074001059CrossRef

15.

Frijda, N.H.: Emotion, cognitive structure, and action tendency. Cogn. Emot. 1, 115–143 (1987). https://doi.org/10.1080/02699938708408043CrossRef

16.

Greene, B.A., Miller, R.B., Crowson, H.M., Duke, B.L., Akey, K.L.: Predicting high school students’ cognitive engagement and achievement: contributions of classroom perceptions and motivation. Contemp. Educ. Psychol. 29, 462–482 (2004). https://doi.org/10.1016/j.cedpsych.2004.01.006CrossRef

17.

Hartson, R., Pardha, S.P.: The UX Book: Process and Guidelines for Ensuring a Quality. Morgan Kaufmann, Los Altos (2012)

18.

Hassenzahl, M., Tractinsky, N.: User experience - a research agenda. Behav. Inf. Technol. 25, 91–97 (2006). https://doi.org/10.1080/01449290500330331CrossRef

19.

Léger, P.M., Sénecal, S., Courtemanche, F., de Guinea, A.O., Titah, R., Fredette, M., Labonte-LeMoyne, É.: Systems, precision is in the eye of the beholder: application of eye fixation-related potentials to information systems research. J. Assoc. Inf. Syst. 15, 651 (2014)

20.

Lim, K.H., Benbasat, I., Todd, P.A.: An experimental investigation of the interactive effects of interface style, instructions, and task familiarity on user performance. ACM Trans. Comput. Interact. 3, 1–37 (1996). https://doi.org/10.1145/226159.226160CrossRef

21.

Longo, L.: Human-computer interaction and human mental workload: assessing cognitive engagement in the world wide web. In: Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P., Winckler, M. (eds.) INTERACT 2011. LNCS, vol. 6949, pp. 402–405. Springer, Heidelberg (2011). https://doi.org/10.1007/978-3-642-23768-3_43CrossRef

22.

Malmo, R.B.: Anxiety and behavioral arousal. Psychol. Rev. 64, 276–287 (1957). https://doi.org/10.1037/h0043203CrossRef

23.

Martens, R., Landers, D.: Motor performance under stress. J. Pers. Soc. 16, 29–37 (1970). https://doi.org/10.1080/10671188.1968.10616565CrossRef

24.

Novick, D.G., Ward, K.: Why don’t people read the manual? pp. 11–18 (2006)

25.

Pope, A.T., Bogart, E.H., Bartolome, D.S.: Biocybernetic system evaluates indices of operator engagement in automated task. Biol. Psychol. 40, 187–195 (1995). https://doi.org/10.1016/0301-0511(95)05116-3CrossRef

26.

Reuderink, B., Mühl, C., Poel, M.: Valence, arousal and dominance in the EEG during game play. Int. J. Auton. Adapt. Commun. Syst. 6, 45 (2013). https://doi.org/10.1504/IJAACS.2013.050691CrossRef

27.

Riedl, R., Léger, P.-M.: Fundamentals of NeuroIS: Information Systems and the Brain (2015)

28.

Ryan, R.M., Deci, E.L.: Intrinsic and extrinsic motivations: classic definitions and new directions. Contemp. Educ. Psychol. 25, 54–67 (2000). https://doi.org/10.1006/ceps.1999.1020CrossRef

29.

Sanford, L.D., Suchecki, D., Meerlo, P.: Stress, arousal, and sleep. In: Meerlo, P., Benca, Ruth M., Abel, T. (eds.) Sleep, Neuronal Plasticity and Brain Function. CTBN, vol. 25, pp. 379–410. Springer, Heidelberg (2014). https://doi.org/10.1007/7854_2014_314CrossRef

30.

Sherer, M., Maddux, J.E., Mercandante, B., Prentice-dunn, S., Jacobs, B.: (1982) 1977, 1982. 663–671

31.

Vallerand, R.J.: Toward a hierarchical model of intrinsic and extrinsic motivation. Adv. Exp. Soc. Psychol. 29, 271–360 (1997). https://doi.org/10.1016/S0065-2601(08)60019-2CrossRef

32.

Walker, C.O., Greene, B.A., Mansell, R.A.: Identification with academics, intrinsic/extrinsic motivation, and self-efficacy as predictors of cognitive engagement. Learn. Individ. Differ. 16, 1–12 (2006). https://doi.org/10.1016/j.lindif.2005.06.004CrossRef

33.

Wright, P., Creighton, P., Threlfall, S.M.: Some factors determining when instructions will be read. Ergonomics 25, 225–237 (1982). https://doi.org/10.1080/00140138208924943CrossRef

Titel: Keep Calm and Read the Instructions: Factors for Successful User Equipment Setup
verfasst von: Benjamin Maunier
Juliana Alvarez
Pierre-Majorique Léger
Sylvain Sénécal
Élise Labonté-LeMoyne
Shang Lin Chen
Sylvie Lachize
Julie Gagné
Verlag: Springer International Publishing
Buch: HCI in Business, Government, and Organizations
Print ISBN: 978-3-319-91715-3

Electronic ISBN: 978-3-319-91716-0

Copyright-Jahr: 2018
DOI: https://doi.org/10.1007/978-3-319-91716-0_29

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"