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Erschienen in:

2015 | OriginalPaper | Buchkapitel

Key Performance Indicator Framework for Measuring Healthcare Logistics in ASEAN

verfasst von : Soriya Hoeur, Duangpun Kritchanchai

Erschienen in: Toward Sustainable Operations of Supply Chain and Logistics Systems

Verlag: Springer International Publishing

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Abstract

Performance measurement or benchmarking in healthcare logistics requires right components and meaningful key performance indicators (KPIs), but having them is very challenging since it involves factors both outer and inner dependence among those factors. This chapter presents a model, based on analytic network process (ANP) model, for sorting and prioritizing the meaningful and a sufficient number of components with individually unique KPIs in healthcare logistics. They are used to benchmark the healthcare logistics performance in different countries in ASEAN such as Singapore, Malaysia, Thailand, Myanmar, and Lao. Those components and their KPIs are identified based on the literature review, and checked and weighted by experts. ANP model is used to prioritize each logistics component and its KPIs. Super Decisions software is used to do all related computations in ANP model such as supermatrix (limit matrix) to get synthesized priorities. The research result offers a good and implementable healthcare logistics performance measurement framework from which managers or researchers in healthcare industry can use to carry out the healthcare logistics performance benchmarking within particular organizations in the same or different countries.

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Titel: Key Performance Indicator Framework for Measuring Healthcare Logistics in ASEAN
verfasst von: Soriya Hoeur
Duangpun Kritchanchai
Verlag: Springer International Publishing
Buch: Toward Sustainable Operations of Supply Chain and Logistics Systems
Print ISBN: 978-3-319-19005-1

Electronic ISBN: 978-3-319-19006-8

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-3-319-19006-8_3

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