Skip to main content

2015 | OriginalPaper | Buchkapitel

Knowledge Sharing and Employee Development in Oil and Gas Companies in the United Arab Emirates

verfasst von : Moosa Alhanshi, Hussain Albraiki

Erschienen in: Knowledge Management in Organizations

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

It is a fact nowadays that knowledge is the number one resource of organizations, and having that knowledge managed and shared effectively gives the organization the competitive advantage over other organizations. Many oil and gas organizations believe that having a good system and environment for knowledge sharing will have a positive effect on the learning curves of both the individual and the organization. In this study the researchers test the relationship between knowledge sharing and employee development and address the key knowledge-sharing factors that might have a positive relationship with employee effectiveness and subsequently their development. An empirical study was carried out to investigate this relationship in two oil and gas companies in the United Arab Emirates (UAE). One hundred and fifty questionnaires were distributed in both companies. The questionnaire consisted of 46 items addressing four factors of knowledge sharing: Organizational culture, Individual Communications skills, Procedural justice, and Supervision and feedback. The dependent variable is employee development. Of the responses receive, 124 were valid to use. The analysis was undertaken using the statistical package of social science software (SPSS) and the results showed a positive relationship between the global variables (knowledge sharing and employee development), but surprisingly one knowledge-sharing factor – Individual Communications skills - showed no significant relationship with employee development. At the end of the paper the researchers address the limitations of the study and make some recommendations to organizations on how to improve knowledge sharing which should lead to employee development and accordingly give the organization a better competitive advantage. Finally the researchers suggest some directions for future research.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Alavi, M., Kayworth, T., Leidner, D.: An empirical examination of the influence of organizational culture on knowledge management practices. J. Manag. Inf. Syst. 22(3), 191–224 (2006)CrossRef Alavi, M., Kayworth, T., Leidner, D.: An empirical examination of the influence of organizational culture on knowledge management practices. J. Manag. Inf. Syst. 22(3), 191–224 (2006)CrossRef
2.
Zurück zum Zitat Barney, J., Hansen, M.: Trustworthiness as a source of competitive advantage. Strateg. Manag. J. 15(1), 175–190 (1994)CrossRef Barney, J., Hansen, M.: Trustworthiness as a source of competitive advantage. Strateg. Manag. J. 15(1), 175–190 (1994)CrossRef
3.
Zurück zum Zitat Beck, P., Solomon, I.: Experience, expertise and expert-performance research in public accounting. [Urbana-Champaign]: College of Commerce and Business Administration, Bureau of Economic and Business Research, University of Illinois Urbana-Champaign (1989) Beck, P., Solomon, I.: Experience, expertise and expert-performance research in public accounting. [Urbana-Champaign]: College of Commerce and Business Administration, Bureau of Economic and Business Research, University of Illinois Urbana-Champaign (1989)
4.
Zurück zum Zitat Brazel, J., Agoglia, C., Hatfield, R.: Electronic versus face-to-face review: the effects of alternative forms of review on auditors’ performance. Acc. Rev. 79(4), 949–966 (2004)CrossRef Brazel, J., Agoglia, C., Hatfield, R.: Electronic versus face-to-face review: the effects of alternative forms of review on auditors’ performance. Acc. Rev. 79(4), 949–966 (2004)CrossRef
5.
Zurück zum Zitat Brown, A., Starkey, K.: The effect of organizational culture on communication and information. J. Manag. Stud. 31(6), 807–828 (1994)CrossRef Brown, A., Starkey, K.: The effect of organizational culture on communication and information. J. Manag. Stud. 31(6), 807–828 (1994)CrossRef
6.
Zurück zum Zitat Camelo-Ordaz, C., García-Cruz, J., Sousa-Ginel, E., Valle-Cabrera, R.: The influence of human resource management on knowledge sharing and innovation in Spain: the mediating role of affective commitment. Int. J. Hum. Resour. Manag. 22(7), 1442–1463 (2011)CrossRef Camelo-Ordaz, C., García-Cruz, J., Sousa-Ginel, E., Valle-Cabrera, R.: The influence of human resource management on knowledge sharing and innovation in Spain: the mediating role of affective commitment. Int. J. Hum. Resour. Manag. 22(7), 1442–1463 (2011)CrossRef
7.
Zurück zum Zitat Carrillo, P.: Managing knowledge: lessons from the oil and gas sector. Constr. Manag. Econ. 22(6), 631–642 (2004)CrossRef Carrillo, P.: Managing knowledge: lessons from the oil and gas sector. Constr. Manag. Econ. 22(6), 631–642 (2004)CrossRef
8.
Zurück zum Zitat De Long, D., Fahey, L.: Diagnosing cultural barriers to knowledge management. Acad. Manag. Perspect. 14(4), 113–127 (2000)CrossRef De Long, D., Fahey, L.: Diagnosing cultural barriers to knowledge management. Acad. Manag. Perspect. 14(4), 113–127 (2000)CrossRef
9.
Zurück zum Zitat Fargher, N., Mayorga, D., Trotman, K.: A field-based analysis of audit workpaper review. Auditing J. Pract. Theor. 24(2), 85–110 (2005)CrossRef Fargher, N., Mayorga, D., Trotman, K.: A field-based analysis of audit workpaper review. Auditing J. Pract. Theor. 24(2), 85–110 (2005)CrossRef
10.
Zurück zum Zitat Fletcher, C.: Performance appraisal and management: the developing research agenda. J. Occup. Organ. Psychol. 74(4), 473–487 (2001)CrossRef Fletcher, C.: Performance appraisal and management: the developing research agenda. J. Occup. Organ. Psychol. 74(4), 473–487 (2001)CrossRef
11.
Zurück zum Zitat Grant, R.: The development of knowledge management in the oil and gas industry. Universia Bus. Rev. 40, 92–125 (2013) Grant, R.: The development of knowledge management in the oil and gas industry. Universia Bus. Rev. 40, 92–125 (2013)
12.
Zurück zum Zitat Grant, R.: Toward a knowledge-based theory of the firm. Strateg. Manag. J. 17(2), 109–122 (1996)CrossRef Grant, R.: Toward a knowledge-based theory of the firm. Strateg. Manag. J. 17(2), 109–122 (1996)CrossRef
13.
Zurück zum Zitat Gul, S., Khan, M., Razzaq, N., Saif, N., Ahmed, U., Ahmed, M.: Revisiting the corporate culture of pakistan: the rites and rituals of corporate life and employee performance. Ind. Eng. Lett. 2(8), 1–10 (2012) Gul, S., Khan, M., Razzaq, N., Saif, N., Ahmed, U., Ahmed, M.: Revisiting the corporate culture of pakistan: the rites and rituals of corporate life and employee performance. Ind. Eng. Lett. 2(8), 1–10 (2012)
14.
Zurück zum Zitat Hsiao, R.: Knowledge sharing in a global professional service firm. MIS Q. Executive 7(3), 123–137 (2008) Hsiao, R.: Knowledge sharing in a global professional service firm. MIS Q. Executive 7(3), 123–137 (2008)
15.
Zurück zum Zitat Hyatt, T., Prawitt, D.: Does congruence between audit structure and auditors’ locus of control affect job performance? Acc. Rev. 76(2), 263–274 (2001)CrossRef Hyatt, T., Prawitt, D.: Does congruence between audit structure and auditors’ locus of control affect job performance? Acc. Rev. 76(2), 263–274 (2001)CrossRef
16.
Zurück zum Zitat Jacobs, R., Washington, C.: Employee development and organizational performance: a review of literature and directions for future research. Hum. Resour. Dev. Int. 6(3), 343–354 (2003)CrossRef Jacobs, R., Washington, C.: Employee development and organizational performance: a review of literature and directions for future research. Hum. Resour. Dev. Int. 6(3), 343–354 (2003)CrossRef
17.
Zurück zum Zitat Jordan, A., Audia, P.: Self-enhancement and learning from performance feedback. Acad. Manag. Rev. 37(2), 211–231 (2012)CrossRef Jordan, A., Audia, P.: Self-enhancement and learning from performance feedback. Acad. Manag. Rev. 37(2), 211–231 (2012)CrossRef
18.
Zurück zum Zitat KasapoUglu-Akyol, P.: Using educational technology tools to improve language and communication skills of ESL students. Novitas-ROYAL 4(2), 225–241 (2010) KasapoUglu-Akyol, P.: Using educational technology tools to improve language and communication skills of ESL students. Novitas-ROYAL 4(2), 225–241 (2010)
19.
Zurück zum Zitat Keyton, J.: Communication and Organizational Culture. Sage Publications, Thousand Oaks (2005) Keyton, J.: Communication and Organizational Culture. Sage Publications, Thousand Oaks (2005)
20.
Zurück zum Zitat LaFleur, T., Hyten, C.: Improving the quality of hotel banquet staff performance. J. Organ. Behav. Manag. 15(1–2), 69–93 (1995) LaFleur, T., Hyten, C.: Improving the quality of hotel banquet staff performance. J. Organ. Behav. Manag. 15(1–2), 69–93 (1995)
21.
Zurück zum Zitat Latham, G., Ford, R., Tzabbar, D.: Enhancing employee and organizational performance through coaching based on mystery shopper feedback: a quasi-experimental study. Hum. Resour. Manag. 51(2), 213–229 (2012)CrossRef Latham, G., Ford, R., Tzabbar, D.: Enhancing employee and organizational performance through coaching based on mystery shopper feedback: a quasi-experimental study. Hum. Resour. Manag. 51(2), 213–229 (2012)CrossRef
22.
Zurück zum Zitat Mckenzie, J., Van Winkelen, C.: Creating successful partnerships the importance of knowledge sharing. J. Gen. Manag. 31(4), 55 (2006) Mckenzie, J., Van Winkelen, C.: Creating successful partnerships the importance of knowledge sharing. J. Gen. Manag. 31(4), 55 (2006)
23.
Zurück zum Zitat Michel, A., Stegmaier, R., Sonntag, K.: I scratch your back – you scratch mine. do procedural justice and organizational identification matter for employees’ cooperation during change? J. Change Manag. 10(1), 41–59 (2010)CrossRef Michel, A., Stegmaier, R., Sonntag, K.: I scratch your back – you scratch mine. do procedural justice and organizational identification matter for employees’ cooperation during change? J. Change Manag. 10(1), 41–59 (2010)CrossRef
24.
Zurück zum Zitat Zamantili Nayir, D., Uzunçarşili, Ü.: A cultural perspective on knowledge management: the success story of Sarkuysan company. J. Knowl. Manag. 12(2), 141–155 (2008)CrossRef Zamantili Nayir, D., Uzunçarşili, Ü.: A cultural perspective on knowledge management: the success story of Sarkuysan company. J. Knowl. Manag. 12(2), 141–155 (2008)CrossRef
25.
Zurück zum Zitat Peecher, M.: A discussion of “audit review: managers’ interpersonal expectations and conduct of the review”. Contemp. Acc. Res. 19(3), 445–448 (2002)CrossRef Peecher, M.: A discussion of “audit review: managers’ interpersonal expectations and conduct of the review”. Contemp. Acc. Res. 19(3), 445–448 (2002)CrossRef
26.
Zurück zum Zitat Reychav, I., Weisberg, J.: Good for workers, good for companies: how knowledge sharing benefits individual employees. Knowl. Process Mgmt. 16(4), 186–197 (2009)CrossRef Reychav, I., Weisberg, J.: Good for workers, good for companies: how knowledge sharing benefits individual employees. Knowl. Process Mgmt. 16(4), 186–197 (2009)CrossRef
27.
Zurück zum Zitat Roberts, K., O’Reilly, C.: Measuring organizational communication. J. Appl. Psychol. 59(3), 321–326 (1974)CrossRef Roberts, K., O’Reilly, C.: Measuring organizational communication. J. Appl. Psychol. 59(3), 321–326 (1974)CrossRef
28.
Zurück zum Zitat Seibert, S., Kraimer, M., Liden, R.: A social capital theory of career success. Acad. Manag. J. 44(2), 219–237 (2001)CrossRef Seibert, S., Kraimer, M., Liden, R.: A social capital theory of career success. Acad. Manag. J. 44(2), 219–237 (2001)CrossRef
29.
Zurück zum Zitat Suliman, A.: Work performance: is it one thing or many things? The multidimensionality of performance in a Middle Eastern context. Int. J. Hum. Resour. Manag. 12(6), 1049–1061 (2001)CrossRef Suliman, A.: Work performance: is it one thing or many things? The multidimensionality of performance in a Middle Eastern context. Int. J. Hum. Resour. Manag. 12(6), 1049–1061 (2001)CrossRef
30.
Zurück zum Zitat Van Maanen, J.: Tales of the Field. University of Chicago Press, Chicago (1988) Van Maanen, J.: Tales of the Field. University of Chicago Press, Chicago (1988)
31.
Zurück zum Zitat Tuytens, M., Devos, G.: The effect of procedural justice in the relationship between charismatic leadership and feedback reactions in performance appraisal. Int. J. Hum. Resour. Manag. 23(15), 3047–3062 (2012)CrossRef Tuytens, M., Devos, G.: The effect of procedural justice in the relationship between charismatic leadership and feedback reactions in performance appraisal. Int. J. Hum. Resour. Manag. 23(15), 3047–3062 (2012)CrossRef
32.
Zurück zum Zitat Tyler, T., Blader, S.: Cooperation in Groups. Psychology Press, Philadelphia (2000) Tyler, T., Blader, S.: Cooperation in Groups. Psychology Press, Philadelphia (2000)
33.
Zurück zum Zitat Tyler, T.: Procedural justice, identity and deference to the law: what shapes rule-following in a period of transition? Aust. J. Psychol. 61(1), 32–39 (2009)CrossRef Tyler, T.: Procedural justice, identity and deference to the law: what shapes rule-following in a period of transition? Aust. J. Psychol. 61(1), 32–39 (2009)CrossRef
34.
Zurück zum Zitat Vera-Muñoz, S., Ho, J., Chow, C.: Enhancing knowledge sharing in public accounting firms. Acc. Horiz. 20(2), 133–155 (2006)CrossRef Vera-Muñoz, S., Ho, J., Chow, C.: Enhancing knowledge sharing in public accounting firms. Acc. Horiz. 20(2), 133–155 (2006)CrossRef
35.
Zurück zum Zitat Verbeke, A., Bachor, V., Nguyen, B.: Procedural justice, not absorptive capacity, matters in multinational enterprise ICT transfers. Manag. Int. Rev. 53(4), 535–554 (2013)CrossRef Verbeke, A., Bachor, V., Nguyen, B.: Procedural justice, not absorptive capacity, matters in multinational enterprise ICT transfers. Manag. Int. Rev. 53(4), 535–554 (2013)CrossRef
36.
Zurück zum Zitat Wan, H., Sulaiman, M., Omar, A.: Procedural justice in promotion decisions of managerial staff in Malaysia. Asia Pac. Bus. Rev. 18(1), 99–121 (2012)CrossRef Wan, H., Sulaiman, M., Omar, A.: Procedural justice in promotion decisions of managerial staff in Malaysia. Asia Pac. Bus. Rev. 18(1), 99–121 (2012)CrossRef
37.
Zurück zum Zitat Wiele, T., Hesselink, M., Iwaarden, J.: Mystery shopping: a tool to develop insight into customer service provision. Total Qual. Manag. Bus. Excellence 16(4), 529–541 (2005)CrossRef Wiele, T., Hesselink, M., Iwaarden, J.: Mystery shopping: a tool to develop insight into customer service provision. Total Qual. Manag. Bus. Excellence 16(4), 529–541 (2005)CrossRef
38.
Zurück zum Zitat Wu, W., Yeh, R., Hung, H.: Knowledge sharing and work performance: a network perspective. Soc. Behav. Pers. Int. J. 40(7), 1113–1120 (2012)CrossRef Wu, W., Yeh, R., Hung, H.: Knowledge sharing and work performance: a network perspective. Soc. Behav. Pers. Int. J. 40(7), 1113–1120 (2012)CrossRef
39.
Zurück zum Zitat Yamaguchi, I.: Interpersonal communication tactics and procedural justice for uncertainty management of Japanese workers. J. Bus. Commun. 42(2), 168–194 (2005)CrossRef Yamaguchi, I.: Interpersonal communication tactics and procedural justice for uncertainty management of Japanese workers. J. Bus. Commun. 42(2), 168–194 (2005)CrossRef
40.
Zurück zum Zitat Zhang, X., Venkatesh, V.: Explaining employee job performance: the role off online and offline workplace communication networks. MIS Q. 37(3), 695–722 (2013) Zhang, X., Venkatesh, V.: Explaining employee job performance: the role off online and offline workplace communication networks. MIS Q. 37(3), 695–722 (2013)
41.
Zurück zum Zitat Alavi, M., Leidner, D.: Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q. 25(1), 107 (2001)CrossRef Alavi, M., Leidner, D.: Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q. 25(1), 107 (2001)CrossRef
42.
Zurück zum Zitat Torraco, R., Swanson, R.: The strategic roles of human resource development. Hum. Resour. Plann. 18, 10–21 (1995) Torraco, R., Swanson, R.: The strategic roles of human resource development. Hum. Resour. Plann. 18, 10–21 (1995)
44.
Zurück zum Zitat Groff, T., Jones, T.: Introduction to Knowledge Management. Butterworth-Heinemann, Amsterdam (2003) Groff, T., Jones, T.: Introduction to Knowledge Management. Butterworth-Heinemann, Amsterdam (2003)
45.
Zurück zum Zitat Cabrera, E., Cabrera, A.: Fostering knowledge sharing through people management practices. Int. J. Hum. Resour. Manag. 16(5), 720–735 (2005)CrossRef Cabrera, E., Cabrera, A.: Fostering knowledge sharing through people management practices. Int. J. Hum. Resour. Manag. 16(5), 720–735 (2005)CrossRef
46.
Zurück zum Zitat Becerra-Fernandez, I., Sabherwal, R.: Knowledge Management. M.E. Sharpe, Armonk (2010) Becerra-Fernandez, I., Sabherwal, R.: Knowledge Management. M.E. Sharpe, Armonk (2010)
47.
Zurück zum Zitat Cho, N., Su, C.: An empirical study on the effect of individual factors on knowledge sharing by knowledge type. J. Glob. Bus. Technol. 3(2), 1 (2007) Cho, N., Su, C.: An empirical study on the effect of individual factors on knowledge sharing by knowledge type. J. Glob. Bus. Technol. 3(2), 1 (2007)
Metadaten
Titel
Knowledge Sharing and Employee Development in Oil and Gas Companies in the United Arab Emirates
verfasst von
Moosa Alhanshi
Hussain Albraiki
Copyright-Jahr
2015
DOI
https://doi.org/10.1007/978-3-319-21009-4_15