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Erschienen in:
2015 | OriginalPaper | Buchkapitel
Leveraging Knowledge and Expertise
verfasst von : Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
Erschienen in: The Handbook of Global Outsourcing and Offshoring
Verlag: Palgrave Macmillan UK
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What happens to knowledge when an organisation outsources or offshores? Despite the rapid growth of ITO and BPO, there is still a considerable time lapse on grasping the implications for knowledge and expertise management in these processes. Organisations often have a limited understanding of how new knowledge can be created and exploited, especially when outsourced activities are considered non-core services. In the current outsourcing market, as client companies become evermore demanding, suppliers are increasingly competing on leveraging knowledge-related value.