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2019 | OriginalPaper | Buchkapitel

Chatbot Personalities Matters

Improving the User Experience of Chatbot Interfaces

verfasst von : Tuva Lunde Smestad, Frode Volden

Erschienen in: Internet Science

Verlag: Springer International Publishing

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Abstract

In this study, we investigated the impact of a match in personality between a chatbot and the user. Previous research have proposed that personality can offer a stable pattern to how chatbots are perceived, and add consistency to the user experience. The assumptions regarding the effects of personality was investigated by measuring the effects of two chatbot agents, with two levels of personality, on the user experience. This study found that personality has a significant positive effect on the user experience of chatbot interfaces, but this effect is dependent on context, the job it performs, and its user group.

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Vorheriges Kapitel Chasing the Chatbots

Nächstes Kapitel Decentralizing the Social Web

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Titel: Chatbot Personalities Matters
verfasst von: Tuva Lunde Smestad
Frode Volden
Verlag: Springer International Publishing
Buch: Internet Science
Print ISBN: 978-3-030-17704-1

Electronic ISBN: 978-3-030-17705-8

Copyright-Jahr: 2019
DOI: https://doi.org/10.1007/978-3-030-17705-8_15

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