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Erschienen in:
2014 | OriginalPaper | Buchkapitel
Enhancing the Restaurant Dining Experience with an NFC-Enabled Mobile User Interface
verfasst von : Diego Argueta, Yu-Ta Lu, Jing Ma, Diego Rodriguez, Yuan-Hung Yang, Thomas Phan, Won Jeon
Erschienen in: Mobile Computing, Applications, and Services
Verlag: Springer International Publishing
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We provide a field study of a smartphone application and server-side software for improving the on-premises restaurant experience. To increase customer engagement, the smartphone client uses Near-Field Communication (NFC) to bootstrap the communication with the server and to localize customers to specific tables. The application further provides a complete end-to-end experience by allowing users to select food items, read micro-reviews of dishes, submit their order, and be alerted when the food is ready. We deployed our prototype system in a cafe-style restaurant in the dining commons of Stanford University and observed that the system was able to successfully streamline and enhance the dining experience for both customers and restaurant staff.