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2016 | OriginalPaper | Buchkapitel

Investigating Politeness Strategies and Their Persuasiveness for a Robotic Elderly Assistant

verfasst von : Stephan Hammer, Birgit Lugrin, Sergey Bogomolov, Kathrin Janowski, Elisabeth André

Erschienen in: Persuasive Technology

Verlag: Springer International Publishing

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Abstract

This work is targeted towards the development of a Robotic Elderly Assistant (REA) system that provides assistance in the form of recommendations to support single-living elderly people in their domestic environment. To avoid potential face threats the REA should be as polite as possible whilst keeping a certain persuasiveness to promote its recommendations. This paper investigates different verbalizations of the REA’s recommendations regarding their perceived politeness as well as their persuasiveness. We present the results of a laboratory study with younger adults and a user study with the inhabitants of a retirement home. Results suggest that the different politeness strategies reflected different levels of politeness in both studies, while their perceived persuasiveness needs further investigation in the domain of elderly care.

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Titel: Investigating Politeness Strategies and Their Persuasiveness for a Robotic Elderly Assistant
verfasst von: Stephan Hammer
Birgit Lugrin
Sergey Bogomolov
Kathrin Janowski
Elisabeth André
Verlag: Springer International Publishing
Buch: Persuasive Technology
Print ISBN: 978-3-319-31509-6

Electronic ISBN: 978-3-319-31510-2

Copyright-Jahr: 2016
DOI: https://doi.org/10.1007/978-3-319-31510-2_27

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