Skip to main content

2019 | OriginalPaper | Buchkapitel

22. Maintenance Service Logistics

verfasst von : Joachim Arts, Rob Basten, Geert-Jan van Houtum

Erschienen in: Operations, Logistics and Supply Chain Management

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Capital goods, such as manufacturing equipment, trains, and industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Agnihothri S, Karmarkar U (1992) Performance evaluation of service territories. Oper Res 40(2):355–366CrossRef Agnihothri S, Karmarkar U (1992) Performance evaluation of service territories. Oper Res 40(2):355–366CrossRef
Zurück zum Zitat Agrawal VV, Bellos I (2017) The potential of servicizing as a green business model. Manag Sci 63(5):1545–1562CrossRef Agrawal VV, Bellos I (2017) The potential of servicizing as a green business model. Manag Sci 63(5):1545–1562CrossRef
Zurück zum Zitat Arts J (2017) Maintenance modeling and optimization. BETA Working Paper 526 Arts J (2017) Maintenance modeling and optimization. BETA Working Paper 526
Zurück zum Zitat Arts JJ, Basten RJI (2018) Design of multi-component periodic maintenance programs with single-component models. IISE Trans 50(7):606–615 Arts JJ, Basten RJI (2018) Design of multi-component periodic maintenance programs with single-component models. IISE Trans 50(7):606–615
Zurück zum Zitat Avci B, Girotra K, Netessine S (2015) Electric vehicles with a battery switching station: Adoption and environmental impact. Manag Sci 61(4):772–794CrossRef Avci B, Girotra K, Netessine S (2015) Electric vehicles with a battery switching station: Adoption and environmental impact. Manag Sci 61(4):772–794CrossRef
Zurück zum Zitat Basten RJI, Van Houtum GJ (2014) System-oriented inventory models for spare parts. Surv Oper Res Manag Sci 19(1):34–55 Basten RJI, Van Houtum GJ (2014) System-oriented inventory models for spare parts. Surv Oper Res Manag Sci 19(1):34–55
Zurück zum Zitat Basten RJI, Van der Heijden MC, Schutten JMJ, Kutanoglu E (2015) An approximate approach for the joint problem of level of repair analysis and spare parts stocking. Ann Oper Res 224(1):121–145 Basten RJI, Van der Heijden MC, Schutten JMJ, Kutanoglu E (2015) An approximate approach for the joint problem of level of repair analysis and spare parts stocking. Ann Oper Res 224(1):121–145
Zurück zum Zitat Behfard S, Van der Heijden MC, Al Hanbali A, Zijm WHM (2015) Last time buy and repair decisions for spare parts. Eur J Oper Res 244(2):498–510 Behfard S, Van der Heijden MC, Al Hanbali A, Zijm WHM (2015) Last time buy and repair decisions for spare parts. Eur J Oper Res 244(2):498–510
Zurück zum Zitat Bian L, Gebraeel N, Kharoufeh JaiIT (2015) Degradation modeling for real-time estimation of residual lifetimes in dynamic environments. IIE Trans 47(5):471–486CrossRef Bian L, Gebraeel N, Kharoufeh JaiIT (2015) Degradation modeling for real-time estimation of residual lifetimes in dynamic environments. IIE Trans 47(5):471–486CrossRef
Zurück zum Zitat Candas MF, Kutanoglu E (2007) Benefits of considering inventory in service parts logistics network design problems with time-based service constraints. IIE Trans 39(2):159–176CrossRef Candas MF, Kutanoglu E (2007) Benefits of considering inventory in service parts logistics network design problems with time-based service constraints. IIE Trans 39(2):159–176CrossRef
Zurück zum Zitat Cohen MA, Agrawal N, Agrawal V (2006) Winning in the aftermarket. Harv Bus Rev 84(5):129–138 Cohen MA, Agrawal N, Agrawal V (2006) Winning in the aftermarket. Harv Bus Rev 84(5):129–138
Zurück zum Zitat Croston J (1972) Forecasting and stock control for intermittent demands. Operation 23(3):289–303CrossRef Croston J (1972) Forecasting and stock control for intermittent demands. Operation 23(3):289–303CrossRef
Zurück zum Zitat Deshpande V, Iyer AV, Cho R (2006) Efficient supply chain management at the U.S. Coast Guard using part-age dependent supply replenishment policies. Oper Res 54(6):1028–1040CrossRef Deshpande V, Iyer AV, Cho R (2006) Efficient supply chain management at the U.S. Coast Guard using part-age dependent supply replenishment policies. Oper Res 54(6):1028–1040CrossRef
Zurück zum Zitat Ebeling C (2001) Introduction to reliability and maintainablity engineering, 2nd edn. McGraw-Hill Ebeling C (2001) Introduction to reliability and maintainablity engineering, 2nd edn. McGraw-Hill
Zurück zum Zitat Harrington L (2007) From just in case to just in time. Air transport world. pp 77–80 Harrington L (2007) From just in case to just in time. Air transport world. pp 77–80
Zurück zum Zitat Hausman W, Scudder G (1982) Priority scheduling rules for repairable inventory systems. Manag Sci 28(11):1215–1232CrossRef Hausman W, Scudder G (1982) Priority scheduling rules for repairable inventory systems. Manag Sci 28(11):1215–1232CrossRef
Zurück zum Zitat Ichoua S, Gendreau M, Potvin JY (2006) Exploiting knowledge about future demands for real-time vehicle dispatching. Transp Sci 40(2):211–225CrossRef Ichoua S, Gendreau M, Potvin JY (2006) Exploiting knowledge about future demands for real-time vehicle dispatching. Transp Sci 40(2):211–225CrossRef
Zurück zum Zitat International Organization for Standardization (2008) Systems and software engineering–system life cycle processes. ISO/IEC/IEEE 15288:2015 International Organization for Standardization (2008) Systems and software engineering–system life cycle processes. ISO/IEC/IEEE 15288:2015
Zurück zum Zitat Jardine AKS, Tsang AHC (2006) Maintenance, replacement, and reliability. Theory and applications, Dekker Mechanical Engineering, CRC Press, Boca Raton, FL, Jardine AKS, Tsang AHC (2006) Maintenance, replacement, and reliability. Theory and applications, Dekker Mechanical Engineering, CRC Press, Boca Raton, FL,
Zurück zum Zitat Jardine AKS, Lin D, Banjevic D (2006) A review on machinery diagnostics and prognostics implementing condition-based maintenance. Mech Syst Signal Process 20:1483–1510CrossRef Jardine AKS, Lin D, Banjevic D (2006) A review on machinery diagnostics and prognostics implementing condition-based maintenance. Mech Syst Signal Process 20:1483–1510CrossRef
Zurück zum Zitat De Jonge B, Klingenberg W, Teunter RH, Tinga T (2016) Reducing costs by clustering maintenance activities for multiple critical units. Reliab Eng Syst Saf 145:93–103 De Jonge B, Klingenberg W, Teunter RH, Tinga T (2016) Reducing costs by clustering maintenance activities for multiple critical units. Reliab Eng Syst Saf 145:93–103
Zurück zum Zitat Knofius N, Van der Heijden M, Zijm W (2016) Selecting parts for additive manufacturing in service logistic. J Manuf Technol Manag 27:915–931CrossRef Knofius N, Van der Heijden M, Zijm W (2016) Selecting parts for additive manufacturing in service logistic. J Manuf Technol Manag 27:915–931CrossRef
Zurück zum Zitat Koenigsberg E (1982) Twenty five years of cyclic queues and closed queue networks: A review. J Oper Res Soc 33(7):605–619MathSciNetCrossRef Koenigsberg E (1982) Twenty five years of cyclic queues and closed queue networks: A review. J Oper Res Soc 33(7):605–619MathSciNetCrossRef
Zurück zum Zitat Kranenburg B (2006) Spare parts inventory control under system availability constraints. PhD thesis, Eindhoven University of Technology Kranenburg B (2006) Spare parts inventory control under system availability constraints. PhD thesis, Eindhoven University of Technology
Zurück zum Zitat Lolli F, Gamberini R, Regattieri A, Balugani E, Gatos T, Gucci S (2017) Single-hidden layer neural networks forecasting intermittent demand. Int J Prod Econ 183:116–128CrossRef Lolli F, Gamberini R, Regattieri A, Balugani E, Gatos T, Gucci S (2017) Single-hidden layer neural networks forecasting intermittent demand. Int J Prod Econ 183:116–128CrossRef
Zurück zum Zitat Martinetti A, Braaksma AJJ, Ziggers J, Van Dongen LAM (2017) On the initial spare parts assortment for capital assets: a structured approach aiding initial spare parts assortment decision-making. In: Redding L, Roy R, Shaw A (eds) Advances in through-life engineering services. Springer, New York, pp 429–442CrossRef Martinetti A, Braaksma AJJ, Ziggers J, Van Dongen LAM (2017) On the initial spare parts assortment for capital assets: a structured approach aiding initial spare parts assortment decision-making. In: Redding L, Roy R, Shaw A (eds) Advances in through-life engineering services. Springer, New York, pp 429–442CrossRef
Zurück zum Zitat Maxwell MS, Restrepo M, Henderson SG, Topaloglu H (2010) Approximate dynamic programming for ambulance redeployment. INFORMS J Comput 22(2):266–281MathSciNetCrossRef Maxwell MS, Restrepo M, Henderson SG, Topaloglu H (2010) Approximate dynamic programming for ambulance redeployment. INFORMS J Comput 22(2):266–281MathSciNetCrossRef
Zurück zum Zitat Moon S (2013) Predicting the performance of forecasting strategies for naval spare parts demand–a machine learning approach. Manag Sci Financ Eng 19(1):1–10CrossRef Moon S (2013) Predicting the performance of forecasting strategies for naval spare parts demand–a machine learning approach. Manag Sci Financ Eng 19(1):1–10CrossRef
Zurück zum Zitat Muckstadt JA (1973) A model for a multi-item, multi-echelon, multi-indenture inventory system. Manag Sci 20(4):472–481CrossRef Muckstadt JA (1973) A model for a multi-item, multi-echelon, multi-indenture inventory system. Manag Sci 20(4):472–481CrossRef
Zurück zum Zitat Muckstadt JA (2005) Analysis and algorithms for service parts supply chains. Springer, New YorkMATH Muckstadt JA (2005) Analysis and algorithms for service parts supply chains. Springer, New YorkMATH
Zurück zum Zitat Nicolai RP, Dekker R (2008) Optimal maintenance of multi-component systems: A review. In: Murthy DNP (ed) Kobbacy KAH. Complex system maintenance handbook, Springer Series in Reliability Engineering, Springer, London (UK), pp 263–286 Nicolai RP, Dekker R (2008) Optimal maintenance of multi-component systems: A review. In: Murthy DNP (ed) Kobbacy KAH. Complex system maintenance handbook, Springer Series in Reliability Engineering, Springer, London (UK), pp 263–286
Zurück zum Zitat Olde Keizer MCA, Teunter RH, Veldman J (2016) Clustering condition-based maintenance for systems with redundancy and economic dependencies. Eur J Oper Res 251:531–540MathSciNetCrossRef Olde Keizer MCA, Teunter RH, Veldman J (2016) Clustering condition-based maintenance for systems with redundancy and economic dependencies. Eur J Oper Res 251:531–540MathSciNetCrossRef
Zurück zum Zitat Olde Keizer MCA, Flapper SDP, Teunter RH (2017) Condition-based maintenance policies for systems with multiple dependent components: a review. Eur J Oper Res 261(1):405–420MathSciNetCrossRef Olde Keizer MCA, Flapper SDP, Teunter RH (2017) Condition-based maintenance policies for systems with multiple dependent components: a review. Eur J Oper Res 261(1):405–420MathSciNetCrossRef
Zurück zum Zitat Oliva R, Kallenberg R (2003) Managing the transitions from products to services. Int J Serv Ind Manag 14:160–172CrossRef Oliva R, Kallenberg R (2003) Managing the transitions from products to services. Int J Serv Ind Manag 14:160–172CrossRef
Zurück zum Zitat Pai P, Lin K (2006) Application of hybrid learning neural fuzzy systems in reliability prediction. Qual Reliab Eng Int 22(2):199–211CrossRef Pai P, Lin K (2006) Application of hybrid learning neural fuzzy systems in reliability prediction. Qual Reliab Eng Int 22(2):199–211CrossRef
Zurück zum Zitat Peng Y, Dong M, Zuo MJ (2010) Current status of machine prognostics in condition-based maintenance: a review. Int J Adv Manuf Technol 50:297–313CrossRef Peng Y, Dong M, Zuo MJ (2010) Current status of machine prognostics in condition-based maintenance: a review. Int J Adv Manuf Technol 50:297–313CrossRef
Zurück zum Zitat Pintelon L, Van Puyvelde F (2006) Maintenance decision making. Acco, Leuven (Belgium) Pintelon L, Van Puyvelde F (2006) Maintenance decision making. Acco, Leuven (Belgium)
Zurück zum Zitat Pourakbar M, Frenk JGB, Dekker R (2012) End-of-life inventory decisions for consumer electronics service parts. Prod Oper Manag 21(5):889–906CrossRef Pourakbar M, Frenk JGB, Dekker R (2012) End-of-life inventory decisions for consumer electronics service parts. Prod Oper Manag 21(5):889–906CrossRef
Zurück zum Zitat Prajapati A, Bechtel J, Ganesan S (2012) Condition based maintenance: a survey. J Qual Maint Eng 18(4):384–400CrossRef Prajapati A, Bechtel J, Ganesan S (2012) Condition based maintenance: a survey. J Qual Maint Eng 18(4):384–400CrossRef
Zurück zum Zitat Rahimi-Ghahroodi S, Al Hanbali A, Zijm WHM, Van Ommeren JKW, Sleptchenko A (2017) Integrated planning of spare parts and service engineers with partial backlogging. OR Spectr 39(3):711–748MathSciNetCrossRef Rahimi-Ghahroodi S, Al Hanbali A, Zijm WHM, Van Ommeren JKW, Sleptchenko A (2017) Integrated planning of spare parts and service engineers with partial backlogging. OR Spectr 39(3):711–748MathSciNetCrossRef
Zurück zum Zitat Rappold JA, Van Roo BD (2009) Designing multi-echelon service parts networks with finite repair capacity. Eur J Oper Res 199(3):781–792 Rappold JA, Van Roo BD (2009) Designing multi-echelon service parts networks with finite repair capacity. Eur J Oper Res 199(3):781–792
Zurück zum Zitat Romeijnders W, Teunter R, Van Jaarsveld W (2012) A two-step method for forecasting spare parts demand using information on component repairs. Eur J Oper Res 220(2):386–393 Romeijnders W, Teunter R, Van Jaarsveld W (2012) A two-step method for forecasting spare parts demand using information on component repairs. Eur J Oper Res 220(2):386–393
Zurück zum Zitat Sherbrooke C (2004) Optimal inventory modeling of systems: multi-echelon techniques. Kluwer Academic, Boston/Dordtrecht/LondonMATH Sherbrooke C (2004) Optimal inventory modeling of systems: multi-echelon techniques. Kluwer Academic, Boston/Dordtrecht/LondonMATH
Zurück zum Zitat Sherbrooke CC (1968) Metric: a multi-echelon technique for recoverable item control. Oper Res 16(1):122–141CrossRef Sherbrooke CC (1968) Metric: a multi-echelon technique for recoverable item control. Oper Res 16(1):122–141CrossRef
Zurück zum Zitat Song JS, Zhang Y (2017) Stock or print? impact of 3d printing on spare parts logistics. Working Paper Song JS, Zhang Y (2017) Stock or print? impact of 3d printing on spare parts logistics. Working Paper
Zurück zum Zitat Syntetos AA, Boylan JE (2005) The accuracy of intermittent demand estimates. Int J Forecast 21(2):303–314CrossRef Syntetos AA, Boylan JE (2005) The accuracy of intermittent demand estimates. Int J Forecast 21(2):303–314CrossRef
Zurück zum Zitat Taylor J, Jackson RRP (1954) An application ofthe the birth death process to the provision of spare machines. Oper Res Q 5(4):95–108CrossRef Taylor J, Jackson RRP (1954) An application ofthe the birth death process to the provision of spare machines. Oper Res Q 5(4):95–108CrossRef
Zurück zum Zitat Teunter R, Syntetos A, Babai M (2011) Intermittent demand: linking forecasting to inventory obsolescence. Eur J Oper Res 214(3):606–615CrossRef Teunter R, Syntetos A, Babai M (2011) Intermittent demand: linking forecasting to inventory obsolescence. Eur J Oper Res 214(3):606–615CrossRef
Zurück zum Zitat Topan E, Tan T, Van Houtum G, Dekker R (2018) Using imperfect advance demand information in lost-sales inventory systems. IISE Trans Topan E, Tan T, Van Houtum G, Dekker R (2018) Using imperfect advance demand information in lost-sales inventory systems. IISE Trans
Zurück zum Zitat Van Houtum GJ, Kranenburg B (2015) Spare parts inventory control under system availability constraints. International Series in OR & MS, Springer, New York Van Houtum GJ, Kranenburg B (2015) Spare parts inventory control under system availability constraints. International Series in OR & MS, Springer, New York
Zurück zum Zitat Van Jaarsveld W, Dollevoet T, Dekker R (2015) Improving spare parts inventory control at a repair shop. Omega 57:217–229CrossRef Van Jaarsveld W, Dollevoet T, Dekker R (2015) Improving spare parts inventory control at a repair shop. Omega 57:217–229CrossRef
Zurück zum Zitat Van Wingerden E, Tan T, Van Houtum G (2017) Spare parts inventory control under uncertain demand rates. Working Paper Van Wingerden E, Tan T, Van Houtum G (2017) Spare parts inventory control under uncertain demand rates. Working Paper
Zurück zum Zitat Vliegen I (2009) Integrated planning for service tools and spare for capital goods. PhD thesis, Eindhoven University of Technology Vliegen I (2009) Integrated planning for service tools and spare for capital goods. PhD thesis, Eindhoven University of Technology
Zurück zum Zitat Wang W, Syntetos A (2011) Spare parts demand: linking forecasting to equipment maintenance. Transp Res Part E: Logist Transp Rev 47(6):1194–1209CrossRef Wang W, Syntetos A (2011) Spare parts demand: linking forecasting to equipment maintenance. Transp Res Part E: Logist Transp Rev 47(6):1194–1209CrossRef
Zurück zum Zitat Westerweel B, Basten RJI, Van Houtum GJ (2018) Traditional or additive manufacturing? assessing component design options through lifecycle cost analysis. Eur J Oper Res 270(2):570–585 Westerweel B, Basten RJI, Van Houtum GJ (2018) Traditional or additive manufacturing? assessing component design options through lifecycle cost analysis. Eur J Oper Res 270(2):570–585
Zurück zum Zitat Zhu Q (2015) Maintenance optimization for multi-component systems under condition monitoring. PhD thesis, Eindhoven University of Technology Zhu Q (2015) Maintenance optimization for multi-component systems under condition monitoring. PhD thesis, Eindhoven University of Technology
Metadaten
Titel
Maintenance Service Logistics
verfasst von
Joachim Arts
Rob Basten
Geert-Jan van Houtum
Copyright-Jahr
2019
DOI
https://doi.org/10.1007/978-3-319-92447-2_22