Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben

2007 | Buch

Introduction Kapitel lesen Erstes Kapitel lesen

Service Quality Regulation in Electricity Distribution and Retail

verfasst von: Elena Fumagalli, Luca Lo Schiavo, Florence Delestre

Verlag: Springer Berlin Heidelberg

Buchreihe : Power Systems

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

Einloggen, um Zugang zu erhalten
insite
SUCHEN

Über dieses Buch

Service Quality Regulation in Electricity Distribution and Retail provides a guide for regulatory authorities and postgraduate students alike, accompanying readers through the necessary steps for designing and implementing regulatory policy. It builds a bridge between the theoretical aspects of service quality regulation and country-specific applied mechanisms. The book offers examples as provided by regulatory authorities (including some not often available in the English language), and suggests best practices as elaborated by a number of international regulatory organizations.

The book is a comprehensive, clear, well-organized description of applied quality regulation in the electricity sector as it is, today. Advanced readers will also appreciate its survey of the most innovative regulatory mechanisms currently being employed (and tested) in European countries, as well as those that have been proposed in the literature.

Inhaltsverzeichnis

Frontmatter
1. Introduction
Abstract
Service quality is an important issue in the electricity distribution and retail sectors. Customers are highly sensitive to all aspects of service quality and value the speed and accuracy with which their requests are handled, the reliability of the electricity supply, and the characteristics of the supply voltage.
Elena Fumagalli, Luca Lo Schiavo, Florence Delestre
2. The basics of service quality regulation
Abstract
This chapter outlines the basic elements of service quality regulation. The issues introduced here will be expanded in the rest of the handbook.
Elena Fumagalli, Luca Lo Schiavo, Florence Delestre
3. Commercial quality
Abstract
Commercial quality regulation addresses, for a number of services, the non-technical aspects of service quality that arise in the relationship between customers and service providers.
Elena Fumagalli, Luca Lo Schiavo, Florence Delestre
4. Continuity of supply
Abstract
Continuity of supply relates to the interruption of service to customers connected to the distribution network.
Elena Fumagalli, Luca Lo Schiavo, Florence Delestre
5. Voltage quality
Abstract
Voltage quality regulation focuses on a subset of a wide range of factors that describe the deviations of the voltage from its ideal waveform. Such deviations, or disturbances, can provoke damage to or malfunctioning of customers’ electrical equipments (or cause annoyance to people - e.g., visual annoyance).
Elena Fumagalli, Luca Lo Schiavo, Florence Delestre
6. References on specific issues
Abstract
This chapter collects specific information on three practical aspects of a regulator’s activities which have been mentioned throughout the handbook but which have not yet been fully examined: the consultation process, customer surveys, and auditing procedures. These complementary tasks are essential to the main activity of designing a regulatory framework for service quality. They fundamentally support the decision-making process, and they are crucial components of everyday practice at the implementation stage.
Elena Fumagalli, Luca Lo Schiavo, Florence Delestre
Backmatter
Metadaten
Titel
Service Quality Regulation in Electricity Distribution and Retail
verfasst von
Elena Fumagalli
Luca Lo Schiavo
Florence Delestre
Copyright-Jahr
2007
Verlag
Springer Berlin Heidelberg
Electronic ISBN
978-3-540-73444-4
Print ISBN
978-3-540-73442-0
DOI
https://doi.org/10.1007/978-3-540-73444-4