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Erschienen in:
2013 | OriginalPaper | Buchkapitel
Setup and Maintenance Factors of ACM Systems
verfasst von : Thanh Thi Kim Tran, Max J. Pucher, Jan Mendling, Christoph Ruhsam
Erschienen in: On the Move to Meaningful Internet Systems: OTM 2013 Workshops
Verlag: Springer Berlin Heidelberg
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Adaptive Case Management (ACM) is information technology for the secure and transparent management of structured and unstructured business processes, consisting of data, content, related work tasks and rules executed towards well-defined process goals. Thus, it goes beyond combining benefits of workflow diagrams with ad-hoc task mechanisms. One of the notorious weaknesses of classical workflow technology is the experts’ effort for getting a sufficiently complete specification of the process to create an executable which typically takes several months. In contrast, ACM provides goal-oriented mechanisms to enable performers to define and execute work tasks ad-hoc. In this paper, based on the definition of the ACM concepts, we analyze which setup steps have to be conducted for an ACM system in a typical scenario from the service industry. Our contribution is an identification of major factors that influence the setup initiated by experts and the maintenance performed by business users.