Sustainability Performance Evaluation System in Government

A Balanced Scorecard Approach Towards Sustainable Development

verfasst von: Nan Chai

Verlag: Springer Netherlands

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

Progressing towards sustainable development raises important challenges to conducting performance evaluations in governments because there are neither generally accepted methods nor specific standards to be met at present. Sustainability Performance Evaluation System in Government, makes a conceptual contribution to public sustainability performance evaluation and develops a set of framework indicators with the help of the strategic and comprehensive approach “Sustainability Balanced Scorecard”.

As a conceptual basis for the further research and application, this volume will be of great interest to researchers and practitioners at many levels of environmental / sustainability, public management and strategic control studies. Evaluators will find methodological approaches and applied tools for their work. Decision-makers and managers will find it valuable to manage the social, economic and environmental issues in a balanced and integrated manner. Governments will also find it helpful in assisting them in establishing an evaluation system towards sustainable development.

Inhaltsverzeichnis

Frontmatter

1. Introduction

Abstract

Progressing towards “Sustainable Development” as a national strategy raises important challenges to public administration and performance evaluation in government. After representing the research background, this chapter sets three problems faced by the current performance evaluation system named “strategic gaps” and then states that the study objective is to establish “Sustainability Performance Evaluation System” in government. In order to build up this new model, three methods are combined into a three-dimensional conceptual framework, and sustainability balanced scorecard is accepted as the basic tool to refine the new system and develop a set of indicators. Finally, the structure of this book will be introduced to facilitate readers to understand.

Nan Chai

2. Literature Review

Abstract

The purpose of this chapter is to give an overview of the previous research concerned. This review consists of three parts. The first part introduces the “Environmental Performance Evaluation” (EPE) under the background of promoting “Sustainable Development” in the business world. The second part focuses on the “Strategic Performance Evaluation”, a framework of measuring the achievement of long-term goals and non-financial objectives of organizations. Both of them demonstrate the necessity and feasibility for the development of a new performance evaluation model based on the ISO 14031 and the Balanced Scorecard (BSC). Since the book will introduce the above theories and methods rooted in the for-profit sector to the public sector, the “New Public Management” (NPM) and its reflections are discussed in the final part, which will give some advice to modify and improve the business methods to a new model used in government. This chapter thus provides three footstones to build up the conceptual framework for the new performance evaluation model in the following text.

Nan Chai

3. Fundamentals of Sustainability Performance Evaluation System in Government

Abstract

Before determining what it needs to improve, it should be clear where and why its current performance falls short, which are formulated to three “Strategic Gaps” firstly in this chapter. Aiming at those gaps, a three-dimensional conceptual framework is built up in two steps, which lays the foundation to develop a new system of “Sustainability Performance Evaluation System” (SPES) in Government. Subsequently, some fundamental elements of SPES in government will be outlined including the definition, objective, scope, standard and process, which form a system to explain “what” and “how” to develop a new performance evaluation model of sustainability management in government. This chapter thus outlines the basic framework for the book, and gives directions to the further study in the following texts.

Nan Chai

4. Sustainability Balanced Scorecard of SPES

Abstract

In this chapter, the “Sustainability Balanced Scorecard (SBSC)” rooted in the business sector is adopted and modified to refine the SPES further. Step by step, the mission and strategy towards sustainable development are formulated into tangible objectives and measures, including the results, determinants of results and citizen participation. Furthermore, a strategy map for the SBSC is developed to represent the cause-and-effect relationships among the identified key measures, which will not only offer a checklist to detect the missing elements, but also provide a causal framework to design and select indicators or indicator system for the next chapter.

Nan Chai

5. Sustainability Performance Indicators

Abstract

After reviewing the current achievements and “Strategic Gaps” of sustainable development indicators, this chapter tries to develop an indicator system to facilitate the sustainability performance evaluation in government. Based on the Sustainability Balanced Scorecard (SBSC) developed in Chapter 4 that outlines a framework for translating an organization’s mission and strategy into a set of performance objectives and measures, a new indicator system named “Sustainability Performance Indicators” (SPIs) will be proposed as one consequence of this research. Finally, some barriers of the SPIs and E-government as solutions will be discussed.

Nan Chai

6. Conclusion

Abstract

In this concluding chapter, the central issues discussed in this book will be restated concisely. This chapter is organized in three sections. The first section reviews the contribution of the research. The second section discusses some limitations that this research encounters. The third section presents some implications for the new approach and gives an overview of the areas that could benefit from additional research.

Nan Chai

Backmatter

Titel: Sustainability Performance Evaluation System in Government
verfasst von: Nan Chai
Verlag: Springer Netherlands
Electronic ISBN: 978-90-481-3012-2
Print ISBN: 978-90-481-3011-5
DOI: https://doi.org/10.1007/978-90-481-3012-2