2008 | OriginalPaper | Buchkapitel
Optimized Software Process for Fault Handling in Global Software Development
verfasst von : Dirk Macke, Tihana Galinac
Erschienen in: Making Globally Distributed Software Development a Success Story
Verlag: Springer Berlin Heidelberg
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Software development organizations are turning to global software development (GSD) to reach a competitive lead on the global market. This paper presents experiences and results of an Six Sigma based improvement project in a GSD organization. The improvements address better process definition, increase of awareness for different levels of expectations in globally distributed teams, and introduction of regular scanning mechanisms. Success indicators are defined to connect process capability to business value, and are used to measure improvement success by applying SPC techniques.