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Erschienen in:

2012 | OriginalPaper | Buchkapitel

4. Patient Appointments in Ambulatory Care

verfasst von : Diwakar Gupta, Wen-Ya Wang

Erschienen in: Handbook of Healthcare System Scheduling

Verlag: Springer US

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Abstract

Outpatient appointment system design is a complex problem because it involves multiple stakeholders, sequential booking process, random arrivals, no-shows, varying degrees of urgency of different patients’ needs, service time variability, and patient and provider preferences. Clinics use a two-step process to manage appointments. In the first step, which we refer to as the clinic profile setup problem, service providers’ daily clinic time is divided into appointment slots. In the second step, which we refer to as the appointment booking problem, physicians’ offices decide which available slots to book for each incoming request for an appointment. In this chapter, we present formulations of mathematical models of key problems in the area of appointment system design. We also discuss the challenges and complexities of solving such problems. In addition, summaries of prior research, particularly advanced models related to the examples shown in this chapter are also presented.

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Vorheriges Kapitel Nurse Scheduling

Nächstes Kapitel Operating Theatre Planning and Scheduling

Patients seeking the services of these and surgical specialists usually need a referral for their first appointment. In contrast, patients may book appointments with physicians belonging to the primary-care category without a referral.

Percent of visits to solo practices declined from about 39% in 1997 to about 31% in 2007.

Note that the current period is indexed 1.

This is the national average visit rate.

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Titel: Patient Appointments in Ambulatory Care
verfasst von: Diwakar Gupta
Wen-Ya Wang
Verlag: Springer US
Buch: Handbook of Healthcare System Scheduling
Print ISBN: 978-1-4614-1733-0

Electronic ISBN: 978-1-4614-1734-7

Copyright-Jahr: 2012
DOI: https://doi.org/10.1007/978-1-4614-1734-7_4

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