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Erschienen in:
2011 | OriginalPaper | Buchkapitel
Performance Improvement in Healthcare Processes
verfasst von : Reza Widjaya, Frans van der Horst, Mamadou Seck
Erschienen in: Enterprise and Organizational Modeling and Simulation
Verlag: Springer Berlin Heidelberg
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This paper discusses the redesign of the clinical test order processes at a medium-sized Dutch hospital in the context of the extension of the Digital Order Entry information system. In the study, the waste in the current process is identified and quantified, and finally an alternative business process is proposed and assessed using modeling and simulation. The proposed approach led to the identification of substantial gain areas and provided additional insight in the requirements of the future information system.