Skip to main content

2017 | OriginalPaper | Buchkapitel

2. Performance Management in the Public Sector: The State of Art

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This chapter explains the core characteristics of performance management and how it came to be part of the New Public Management movement. We explain the broad range of applications both at the macro and micro levels, and the advantages and disadvantages of such mechanisms. We also present a principal-agent framework of the nested relations in the public domain as the basis for further exploration to be carried out in the next chapters. The chapter then discusses the literature related to the ways in which public organizations can manage the core pathologies of performance management systems. The chapter also distinguishes between macro-level governance and policy making, and micro-level organizational management. Throughout the chapter we elaborate the research questions to be explored in the next chapters.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Andrews, R. (2010). New Public Management and the search for efficiency. In T. Christensen & P. Laegrid (Eds.), Ashgate research companion to the New Public Management. Aldershot: Ashgate Press. Andrews, R. (2010). New Public Management and the search for efficiency. In T. Christensen & P. Laegrid (Eds.), Ashgate research companion to the New Public Management. Aldershot: Ashgate Press.
Zurück zum Zitat Andrews, R. (2014). Performance management and public service improvement. Public Policy Institute for Wales, PPIW Report No.3. Andrews, R. (2014). Performance management and public service improvement. Public Policy Institute for Wales, PPIW Report No.3.
Zurück zum Zitat Arnaboldi, M., Lapsley, I., & Steccolini, I. (2015). Performance management in the public sector: The ultimate challenge. Financial Accountability & Management, 31(1), 1–22.CrossRef Arnaboldi, M., Lapsley, I., & Steccolini, I. (2015). Performance management in the public sector: The ultimate challenge. Financial Accountability & Management, 31(1), 1–22.CrossRef
Zurück zum Zitat Baker, G. P. (1992). Incentive contracts and performance measurement. Journal of Political Economy, 100, 598–614.CrossRef Baker, G. P. (1992). Incentive contracts and performance measurement. Journal of Political Economy, 100, 598–614.CrossRef
Zurück zum Zitat Baker, G. P., Gibbons, R., & Murphy, K. J. (1994). Subjective performance measures in optimal incentive contracts. The Quarterly Journal of Economics, 109, 1125–1156.CrossRef Baker, G. P., Gibbons, R., & Murphy, K. J. (1994). Subjective performance measures in optimal incentive contracts. The Quarterly Journal of Economics, 109, 1125–1156.CrossRef
Zurück zum Zitat Barzelay, M., & Gallego, R. (2006). From “New Institutionalism” to “Institutional Processualism”: Advancing knowledge about public management policy change. Governance, 19, 531–557.CrossRef Barzelay, M., & Gallego, R. (2006). From “New Institutionalism” to “Institutional Processualism”: Advancing knowledge about public management policy change. Governance, 19, 531–557.CrossRef
Zurück zum Zitat Behn, R. D. (2001). Rethinking democratic accountability. Washington, DC: Brookings Institution. Behn, R. D. (2001). Rethinking democratic accountability. Washington, DC: Brookings Institution.
Zurück zum Zitat Behn, R. D. (2003). Why measure performance? Different purposes require different measures. Public Administration Review, 63, 586–606.CrossRef Behn, R. D. (2003). Why measure performance? Different purposes require different measures. Public Administration Review, 63, 586–606.CrossRef
Zurück zum Zitat Bendor, J. B. (1990). Formal models of bureaucracy: A review. In N. B. Lynn & A. Wildavsky (Eds.), Public administration: The state of the discipline (pp. 373–418). Chatham, NJ: Chatham House. Bendor, J. B. (1990). Formal models of bureaucracy: A review. In N. B. Lynn & A. Wildavsky (Eds.), Public administration: The state of the discipline (pp. 373–418). Chatham, NJ: Chatham House.
Zurück zum Zitat Bevan, G., & Hood, C. (2006). What’s measured is what matters: Targets and gaming in the English health care system. Public Administration, 84, 517–538.CrossRef Bevan, G., & Hood, C. (2006). What’s measured is what matters: Targets and gaming in the English health care system. Public Administration, 84, 517–538.CrossRef
Zurück zum Zitat Bouckaert, G., & Halligan, J. (2008). Managing performance: International comparisons. New York: Routledge. Bouckaert, G., & Halligan, J. (2008). Managing performance: International comparisons. New York: Routledge.
Zurück zum Zitat Bouckaert, G., & Van de Walle, S. (2003). Comparing measures of citizen trust and user satisfaction as indicators of “good governance”: Difficulties in linking trust and satisfaction indicators. International Review of Administrative Sciences, 69, 329–343. Bouckaert, G., & Van de Walle, S. (2003). Comparing measures of citizen trust and user satisfaction as indicators of “good governance”: Difficulties in linking trust and satisfaction indicators. International Review of Administrative Sciences, 69, 329–343.
Zurück zum Zitat Bovens, M. (2007). Analyzing and assessing accountability: A conceptual framework. European Law Journal, 13(4), 447–468.CrossRef Bovens, M. (2007). Analyzing and assessing accountability: A conceptual framework. European Law Journal, 13(4), 447–468.CrossRef
Zurück zum Zitat Boyne, G. A. (2010). Performance management: Does it work? In R. M. Walker, G. A. Boyne, & G. A. Brewer (Eds.), Public management performance: Research directions (pp. 207–226). Cambridge: Cambridge University Press.CrossRef Boyne, G. A. (2010). Performance management: Does it work? In R. M. Walker, G. A. Boyne, & G. A. Brewer (Eds.), Public management performance: Research directions (pp. 207–226). Cambridge: Cambridge University Press.CrossRef
Zurück zum Zitat Boyne, G. A., & Chen, A. (2006). Performance targets and public service improvement. Journal of Public Administration Research and Theory, 17(3), 455–477.CrossRef Boyne, G. A., & Chen, A. (2006). Performance targets and public service improvement. Journal of Public Administration Research and Theory, 17(3), 455–477.CrossRef
Zurück zum Zitat Boyne, G. A., James, O., John, P., & Petrovsky, N. (2010). Does public service performance affect top management turnover? Journal of Public Administration Research and Theory, 20, i261–i279.CrossRef Boyne, G. A., James, O., John, P., & Petrovsky, N. (2010). Does public service performance affect top management turnover? Journal of Public Administration Research and Theory, 20, i261–i279.CrossRef
Zurück zum Zitat Broadbent, J., & Laughlin, R. (2009). Performance management systems: A conceptual model. Management Accounting Research, 20, 283–295.CrossRef Broadbent, J., & Laughlin, R. (2009). Performance management systems: A conceptual model. Management Accounting Research, 20, 283–295.CrossRef
Zurück zum Zitat Burgess, S., Wilson, D., & Worth, J. (2010). A natural experiment in school accountability: The impact of school performance information on pupil progress and sorting. Centre for Markets and Public Organization. Bristol: Bristol University. Burgess, S., Wilson, D., & Worth, J. (2010). A natural experiment in school accountability: The impact of school performance information on pupil progress and sorting. Centre for Markets and Public Organization. Bristol: Bristol University.
Zurück zum Zitat Chen, Z., Eisenberger, R., Johnson, K. M., Sucharski, I. L., & Aselage, J. (2009). Perceived organizational support and extra-role performance: Which leads to which? The Journal of Social Psychology, 149(1), 119–124.CrossRef Chen, Z., Eisenberger, R., Johnson, K. M., Sucharski, I. L., & Aselage, J. (2009). Perceived organizational support and extra-role performance: Which leads to which? The Journal of Social Psychology, 149(1), 119–124.CrossRef
Zurück zum Zitat Christen, M., Iyer, G., & Soberman, D. (2006). Job satisfaction, job performance and effort: A reexamination using agency theory. Journal of Marketing, 70(1), 137–150.CrossRef Christen, M., Iyer, G., & Soberman, D. (2006). Job satisfaction, job performance and effort: A reexamination using agency theory. Journal of Marketing, 70(1), 137–150.CrossRef
Zurück zum Zitat Deci, E. L., Koestner, R., & Ryan, R. M. (1999). A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation. Psychological Bulletin, 125, 627–668.CrossRef Deci, E. L., Koestner, R., & Ryan, R. M. (1999). A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation. Psychological Bulletin, 125, 627–668.CrossRef
Zurück zum Zitat Deci, E. L., Koestner, R., & Ryan, R. M. (2001). Extrinsic rewards and intrinsic motivation in education: Reconsidered once again. Review of Educational Research, 71, 1–27.CrossRef Deci, E. L., Koestner, R., & Ryan, R. M. (2001). Extrinsic rewards and intrinsic motivation in education: Reconsidered once again. Review of Educational Research, 71, 1–27.CrossRef
Zurück zum Zitat Dixit, A. (2002). Incentives and organizations in the public sector. Journal of Human Resources, 37, 696–727.CrossRef Dixit, A. (2002). Incentives and organizations in the public sector. Journal of Human Resources, 37, 696–727.CrossRef
Zurück zum Zitat Downs, G. W., & Rocke, D. M. (1994). Conflict, agency, and gambling for resurrection: The principal-agent problem goes to war. American Journal of Political Science, 38, 362–380.CrossRef Downs, G. W., & Rocke, D. M. (1994). Conflict, agency, and gambling for resurrection: The principal-agent problem goes to war. American Journal of Political Science, 38, 362–380.CrossRef
Zurück zum Zitat Dull, M. (2006). Why PART? The institutional politics of presidential budget reform. Journal of Public Administration Research and Theory, 16, 187–215.CrossRef Dull, M. (2006). Why PART? The institutional politics of presidential budget reform. Journal of Public Administration Research and Theory, 16, 187–215.CrossRef
Zurück zum Zitat Eisenberger, R., Huntington, R., Hutchinson, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(5), 500–507.CrossRef Eisenberger, R., Huntington, R., Hutchinson, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(5), 500–507.CrossRef
Zurück zum Zitat Esping-Andersen, G. (1990). The three worlds of welfare capitalism. Princeton: Princeton University Press. Esping-Andersen, G. (1990). The three worlds of welfare capitalism. Princeton: Princeton University Press.
Zurück zum Zitat Farrell, H. (2009). The political economy of trust: Institutions, interests, and inter-firm cooperation in Italy and Germany. Cambridge, MA: Cambridge University Press.CrossRef Farrell, H. (2009). The political economy of trust: Institutions, interests, and inter-firm cooperation in Italy and Germany. Cambridge, MA: Cambridge University Press.CrossRef
Zurück zum Zitat Ferreira, A., & Otley, D. (2005). The design and use of management control systems: An extended framework for analysis, AAA Management Accounting Section 2006 Meeting Paper. Available at SSRN: http://ssrn.com/abstract=682984. Ferreira, A., & Otley, D. (2005). The design and use of management control systems: An extended framework for analysis, AAA Management Accounting Section 2006 Meeting Paper. Available at SSRN: http://​ssrn.​com/​abstract=​682984.
Zurück zum Zitat Ferreira, A., & Otley, D. (2009). The design and use of performance management systems: An extended framework for analysis. Management Accounting Research, 20, 263–282.CrossRef Ferreira, A., & Otley, D. (2009). The design and use of performance management systems: An extended framework for analysis. Management Accounting Research, 20, 263–282.CrossRef
Zurück zum Zitat Figlio, D., & Ladd, H. (2008). School accountability and student achievement. In H. Ladd & E. Fiske (Eds.), Handbook of research in education finance and policy. London: Routledge. Figlio, D., & Ladd, H. (2008). School accountability and student achievement. In H. Ladd & E. Fiske (Eds.), Handbook of research in education finance and policy. London: Routledge.
Zurück zum Zitat Fox, C. J., & Miller, H. T. (1996). Postmodern public administration: Toward discourse. London: Sage. Fox, C. J., & Miller, H. T. (1996). Postmodern public administration: Toward discourse. London: Sage.
Zurück zum Zitat Gaynor, M., Moreno-Serra, R., & Propper, C. (2010). Death by market power: Reform, competition and patient outcomes in the National Health Service. National Bureau of Economic Research Working Paper 16164. Gaynor, M., Moreno-Serra, R., & Propper, C. (2010). Death by market power: Reform, competition and patient outcomes in the National Health Service. National Bureau of Economic Research Working Paper 16164.
Zurück zum Zitat Gerrish, E. (2016). The impact of performance management on performance in public organizations: A meta-analysis. Public Administration Review, 76(1), 48–66.CrossRef Gerrish, E. (2016). The impact of performance management on performance in public organizations: A meta-analysis. Public Administration Review, 76(1), 48–66.CrossRef
Zurück zum Zitat Giddens, A. (1984). The constitution of society: Introduction of the theory of structuration. Berkeley: University of California Press. Giddens, A. (1984). The constitution of society: Introduction of the theory of structuration. Berkeley: University of California Press.
Zurück zum Zitat Gormley, W. T., & Weimer, D. (1999). Organizational report cards. Cambridge, MA: Harvard University Press. Gormley, W. T., & Weimer, D. (1999). Organizational report cards. Cambridge, MA: Harvard University Press.
Zurück zum Zitat Hammond, T. H., & Knott, J. H. (1996). Who controls the bureaucracy? Journal of Law Economics and Organizations, 12, 119–166.CrossRef Hammond, T. H., & Knott, J. H. (1996). Who controls the bureaucracy? Journal of Law Economics and Organizations, 12, 119–166.CrossRef
Zurück zum Zitat Hardin, R. (2006). Trust. Cambridge: Polity Press. Hardin, R. (2006). Trust. Cambridge: Polity Press.
Zurück zum Zitat Hays, S. W., & Kearney, R. C. (1997). Riding the crest of a wave: The national performance review and public management reform. International Journal of Public Administration, 20(1), 11–40.CrossRef Hays, S. W., & Kearney, R. C. (1997). Riding the crest of a wave: The national performance review and public management reform. International Journal of Public Administration, 20(1), 11–40.CrossRef
Zurück zum Zitat Heinrich, C. J. (2007). False or fitting recognition? The use of high performance bonuses in motivating organizational achievements. Journal of Policy Analysis and Management, 26, 281–304.CrossRef Heinrich, C. J. (2007). False or fitting recognition? The use of high performance bonuses in motivating organizational achievements. Journal of Policy Analysis and Management, 26, 281–304.CrossRef
Zurück zum Zitat Heinrich, C. J., & Marschke, G. (2010). Incentives and their dynamics in public sector performance management systems. Journal of Policy Analysis and Management, 29(1), 183–208.CrossRef Heinrich, C. J., & Marschke, G. (2010). Incentives and their dynamics in public sector performance management systems. Journal of Policy Analysis and Management, 29(1), 183–208.CrossRef
Zurück zum Zitat Holmstrom, B. (1979). Moral hazard and observability. Bell Journal of Economics, 10, 74–91.CrossRef Holmstrom, B. (1979). Moral hazard and observability. Bell Journal of Economics, 10, 74–91.CrossRef
Zurück zum Zitat Holmstrom, B., & Milgrom, P. (1991). Multitask principal-agent analyses: Incentive contracts, asset ownership, and job design. Journal of Law, Economics, and Organization, 7, 24–52.CrossRef Holmstrom, B., & Milgrom, P. (1991). Multitask principal-agent analyses: Incentive contracts, asset ownership, and job design. Journal of Law, Economics, and Organization, 7, 24–52.CrossRef
Zurück zum Zitat Holzer, M., & Yang, K. (2004). Performance measurement and improvement: An assessment of the state of art. International Review of Administrative Sciences, 70, 15–31.CrossRef Holzer, M., & Yang, K. (2004). Performance measurement and improvement: An assessment of the state of art. International Review of Administrative Sciences, 70, 15–31.CrossRef
Zurück zum Zitat Holzer, M., Mullins, L. B., Ferreira, M., & Hoontis, P. (2016). Implementing performance budgeting at the state level: Lessons learned from New Jersey. International Journal of Public Administration, 39(2), 95–106.CrossRef Holzer, M., Mullins, L. B., Ferreira, M., & Hoontis, P. (2016). Implementing performance budgeting at the state level: Lessons learned from New Jersey. International Journal of Public Administration, 39(2), 95–106.CrossRef
Zurück zum Zitat Hood, C. (1991). A public management for all seasons? Public Administration, 69, 3–19.CrossRef Hood, C. (1991). A public management for all seasons? Public Administration, 69, 3–19.CrossRef
Zurück zum Zitat Hood, C. (1995). Contemporary public management: A new global paradigm? Public Policy and Administration, 10, 104–117.CrossRef Hood, C. (1995). Contemporary public management: A new global paradigm? Public Policy and Administration, 10, 104–117.CrossRef
Zurück zum Zitat Hood, C. (2006). Gaming in target world: The targets approach to managing British public services. Public Administration Review, 66, 515–521.CrossRef Hood, C. (2006). Gaming in target world: The targets approach to managing British public services. Public Administration Review, 66, 515–521.CrossRef
Zurück zum Zitat Hood, C., & Dixon, R. (2010). The political pay-off from performance target systems: No-brainer or no-gainer? Journal of Public Administration Research and Theory, 20(2), I281–I298.CrossRef Hood, C., & Dixon, R. (2010). The political pay-off from performance target systems: No-brainer or no-gainer? Journal of Public Administration Research and Theory, 20(2), I281–I298.CrossRef
Zurück zum Zitat Hood, C., & Lodge, M. (2006). The politics of public service bargain. Oxford: Oxford University Press.CrossRef Hood, C., & Lodge, M. (2006). The politics of public service bargain. Oxford: Oxford University Press.CrossRef
Zurück zum Zitat Hood, C., Rothstein, H., & Baldwin, R. (2001). The government of risk. Oxford: Oxford University Press.CrossRef Hood, C., Rothstein, H., & Baldwin, R. (2001). The government of risk. Oxford: Oxford University Press.CrossRef
Zurück zum Zitat Horn, M. (1995). The political economy of public administration. New York: Cambridge University Press.CrossRef Horn, M. (1995). The political economy of public administration. New York: Cambridge University Press.CrossRef
Zurück zum Zitat Houston, D. J. (2006). “Walking the walk” of public service motivation: Public employees and charitable gifts of time, blood, and memory. Journal of Public Administration Research and Theory, 16, 67–86.CrossRef Houston, D. J. (2006). “Walking the walk” of public service motivation: Public employees and charitable gifts of time, blood, and memory. Journal of Public Administration Research and Theory, 16, 67–86.CrossRef
Zurück zum Zitat Hoyle, R., & Robinson, J. (2003). League tables and school effectiveness: A mathematical model. Proceedings of the Royal Society, 270, 113–119.CrossRef Hoyle, R., & Robinson, J. (2003). League tables and school effectiveness: A mathematical model. Proceedings of the Royal Society, 270, 113–119.CrossRef
Zurück zum Zitat Hvidman, U., & Andersen, S. C. (2013). The impact of performance management in public and private organizations. Journal of Public Administration Research and Theory, 24, 35–58.CrossRef Hvidman, U., & Andersen, S. C. (2013). The impact of performance management in public and private organizations. Journal of Public Administration Research and Theory, 24, 35–58.CrossRef
Zurück zum Zitat James, O., & John, P. (2006). Public management at the ballot box: Performance information and electoral support for incumbent English local governments. Journal of Public Administration Research and Theory, 17, 567–580.CrossRef James, O., & John, P. (2006). Public management at the ballot box: Performance information and electoral support for incumbent English local governments. Journal of Public Administration Research and Theory, 17, 567–580.CrossRef
Zurück zum Zitat Johnsen, A. (2005). What does 25 years of experience tell us about the state of performance measurement in public policy and management? Public Money and Management, 25, 9–17. Johnsen, A. (2005). What does 25 years of experience tell us about the state of performance measurement in public policy and management? Public Money and Management, 25, 9–17.
Zurück zum Zitat Jones, G., & Potrafke, N. (2014). Human capital and national institutional quality: Are TIMSS, PISA, and National Average IQ robust predictors? CESIFO Working paper no. 4790. Jones, G., & Potrafke, N. (2014). Human capital and national institutional quality: Are TIMSS, PISA, and National Average IQ robust predictors? CESIFO Working paper no. 4790.
Zurück zum Zitat Kelman, S., & Friedman, J. N. (2009). Performance improvement and performance dysfunction: An empirical examination of distortionary impacts of the emergency room wait-time target in the English National Health Service. Journal of Public Administration Research and Theory, 19, 917–946.CrossRef Kelman, S., & Friedman, J. N. (2009). Performance improvement and performance dysfunction: An empirical examination of distortionary impacts of the emergency room wait-time target in the English National Health Service. Journal of Public Administration Research and Theory, 19, 917–946.CrossRef
Zurück zum Zitat Lane, J.-E. (2000). New Public Management. London: Routledge. Lane, J.-E. (2000). New Public Management. London: Routledge.
Zurück zum Zitat Lindberg, S. I. (2013). Mapping accountability: Core concept and subtypes. International Review of Administrative Science, 79, 202–226.CrossRef Lindberg, S. I. (2013). Mapping accountability: Core concept and subtypes. International Review of Administrative Science, 79, 202–226.CrossRef
Zurück zum Zitat Lockwood, B., & Porcelli, F. (2013). Incentive schemes for local government: Theory and evidence from comprehensive performance assessment in England. CESIfo DICE Report, 11(1), 55–63. Lockwood, B., & Porcelli, F. (2013). Incentive schemes for local government: Theory and evidence from comprehensive performance assessment in England. CESIfo DICE Report, 11(1), 55–63.
Zurück zum Zitat Mayer, R. C., & Davis, J. H. (1999). The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology, 54(1), 123–136.CrossRef Mayer, R. C., & Davis, J. H. (1999). The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology, 54(1), 123–136.CrossRef
Zurück zum Zitat Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734.
Zurück zum Zitat Meier, K. J., & O’Toole, L. G. (2011). Comparing public and private management: Theoretical expectations. Journal of Public Administration Research and Theory, 21, i283–i299.CrossRef Meier, K. J., & O’Toole, L. G. (2011). Comparing public and private management: Theoretical expectations. Journal of Public Administration Research and Theory, 21, i283–i299.CrossRef
Zurück zum Zitat Miller, G. J. (2005). The political evolution of principal-agent models. Annual Review of Political Science, 8, 203–225.CrossRef Miller, G. J. (2005). The political evolution of principal-agent models. Annual Review of Political Science, 8, 203–225.CrossRef
Zurück zum Zitat Mizrahi, S. (2013). A new institutionalism analysis of performance management reform: Theoretical outline and evidence from Israel. Journal of Comparative Policy Analysis, 15(3), 220–234.CrossRef Mizrahi, S. (2013). A new institutionalism analysis of performance management reform: Theoretical outline and evidence from Israel. Journal of Comparative Policy Analysis, 15(3), 220–234.CrossRef
Zurück zum Zitat Moynihan, D. P. (2008). The dynamics of performance management constructing information and reform. Washington, DC: Georgetown University Press. Moynihan, D. P. (2008). The dynamics of performance management constructing information and reform. Washington, DC: Georgetown University Press.
Zurück zum Zitat Mulgan, R. (2000). “Accountability”: An ever-expanding concept? Public Administration, 78(3), 555–573.CrossRef Mulgan, R. (2000). “Accountability”: An ever-expanding concept? Public Administration, 78(3), 555–573.CrossRef
Zurück zum Zitat Osborne, D., & Gaebler, T. (1992). Reinventing government: How the entrepreneurial spirit is transforming the public sector. New York: Addison Wesley. Osborne, D., & Gaebler, T. (1992). Reinventing government: How the entrepreneurial spirit is transforming the public sector. New York: Addison Wesley.
Zurück zum Zitat Otley, D. (1987). Accounting control and organizational behavior. London: CIMA. Otley, D. (1987). Accounting control and organizational behavior. London: CIMA.
Zurück zum Zitat Otley, D. (1999). Performance management: A framework for management control systems research. Management Accounting Research, 10(4), 363–382.CrossRef Otley, D. (1999). Performance management: A framework for management control systems research. Management Accounting Research, 10(4), 363–382.CrossRef
Zurück zum Zitat Pollitt, C., & Bouckaert, G. (2000). Public management reform: A comparative perspective. Supporting the International Conference on Modernization and State Reform. Rio De Janeiro, 13. Pollitt, C., & Bouckaert, G. (2000). Public management reform: A comparative perspective. Supporting the International Conference on Modernization and State Reform. Rio De Janeiro, 13.
Zurück zum Zitat Pollitt, C., & Bouckaert, G. (2010). Public management reform: A comparative perspective. Oxford: Oxford University Press. Pollitt, C., & Bouckaert, G. (2010). Public management reform: A comparative perspective. Oxford: Oxford University Press.
Zurück zum Zitat Radin, B. A. (2006). Challenging the performance movement. Washington, DC: Georgetown University Press. Radin, B. A. (2006). Challenging the performance movement. Washington, DC: Georgetown University Press.
Zurück zum Zitat Rainey, H. G. (1983). Public agencies and private firms: Incentive structures, goals, and individual roles. Administration and Society, 15, 207–242.CrossRef Rainey, H. G. (1983). Public agencies and private firms: Incentive structures, goals, and individual roles. Administration and Society, 15, 207–242.CrossRef
Zurück zum Zitat Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698–714.CrossRef Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698–714.CrossRef
Zurück zum Zitat Rosenfeld, R., Fornango, R., & Baumer, E. (2005). Did ceasefire, CompStat, and exile reduce homicide? Criminology and Public Policy, 4(3), 419–449.CrossRef Rosenfeld, R., Fornango, R., & Baumer, E. (2005). Did ceasefire, CompStat, and exile reduce homicide? Criminology and Public Policy, 4(3), 419–449.CrossRef
Zurück zum Zitat Rothstein, R. (2008). Holding accountability to account: How scholarship and experience in other fields inform exploration of performance incentives in education. National Center on Performance Incentives Working paper 2008–2004, Vanderbilt University, Peabody College. Rothstein, R. (2008). Holding accountability to account: How scholarship and experience in other fields inform exploration of performance incentives in education. National Center on Performance Incentives Working paper 2008–2004, Vanderbilt University, Peabody College.
Zurück zum Zitat Rudalevige, A. (2002). Managing the President’s program: Performance leadership and legislative policy formulation. Princeton, NJ: Princeton University Press. Rudalevige, A. (2002). Managing the President’s program: Performance leadership and legislative policy formulation. Princeton, NJ: Princeton University Press.
Zurück zum Zitat Schedler, A. (1999). Conceptualizing accountability. In A. Schedler, L. Diamond, & M. F. Plattner (Eds.), The self-restraining state: Power and accountability in new democracies (pp. 13–28). London: Lynne Rienner Publishers. Schedler, A. (1999). Conceptualizing accountability. In A. Schedler, L. Diamond, & M. F. Plattner (Eds.), The self-restraining state: Power and accountability in new democracies (pp. 13–28). London: Lynne Rienner Publishers.
Zurück zum Zitat Shavell, S. (1979). Risk sharing and incentives in the principal and agent relationship. Bell Journal of Economics, 10, 55–73.CrossRef Shavell, S. (1979). Risk sharing and incentives in the principal and agent relationship. Bell Journal of Economics, 10, 55–73.CrossRef
Zurück zum Zitat Talbot, C. (2010). Theories of performance: Organizational and service improvement in the public domain. Oxford: Oxford University Press. Talbot, C. (2010). Theories of performance: Organizational and service improvement in the public domain. Oxford: Oxford University Press.
Zurück zum Zitat Thompson, D. F. (2014). Responsibility for failures of government: The problem of many hands. American Review of Public Administration, 44(3), 259–273.CrossRef Thompson, D. F. (2014). Responsibility for failures of government: The problem of many hands. American Review of Public Administration, 44(3), 259–273.CrossRef
Zurück zum Zitat Van Slyke, D. M. (2007). Agents or stewards: Using theory to understand the government-nonprofit social service contracting relationship. Journal of Public Administration Research and Theory, 17, 157–187.CrossRef Van Slyke, D. M. (2007). Agents or stewards: Using theory to understand the government-nonprofit social service contracting relationship. Journal of Public Administration Research and Theory, 17, 157–187.CrossRef
Zurück zum Zitat Vibert, F. (2007). The rise of the unelected. Cambridge: Cambridge University Press.CrossRef Vibert, F. (2007). The rise of the unelected. Cambridge: Cambridge University Press.CrossRef
Zurück zum Zitat Walker, R. M., Boyne, G. A., & Brewer, G. A. (Eds.). (2010). Public management performance: Research directions. Cambridge: Cambridge University Press. Walker, R. M., Boyne, G. A., & Brewer, G. A. (Eds.). (2010). Public management performance: Research directions. Cambridge: Cambridge University Press.
Zurück zum Zitat Weikart, L. A. (2001). The Giuliani administration and the New Public Management in New York City. Urban Affairs Review, 36(3), 359–381.CrossRef Weikart, L. A. (2001). The Giuliani administration and the New Public Management in New York City. Urban Affairs Review, 36(3), 359–381.CrossRef
Zurück zum Zitat Wood, D. B. (2010). Agency theory of the bureaucracy. In R. F. Durant (Ed.), Oxford handbook of American bureaucracy. Oxford: Oxford University Press. Wood, D. B. (2010). Agency theory of the bureaucracy. In R. F. Durant (Ed.), Oxford handbook of American bureaucracy. Oxford: Oxford University Press.
Metadaten
Titel
Performance Management in the Public Sector: The State of Art
verfasst von
Shlomo Mizrahi
Copyright-Jahr
2017
DOI
https://doi.org/10.1007/978-3-319-52350-7_2

Premium Partner