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Erschienen in:
Collaborative Information Seeking: From ‘What?’ and ‘Why?’ to ‘How?’ and ‘So What?’ Kapitel lesen Erstes Kapitel lesen

2015 | OriginalPaper | Buchkapitel

4. Procedures and Collaborative Information Seeking: A Study of Emergency Departments

verfasst von : Morten Hertzum, Madhu Reddy

Erschienen in: Collaborative Information Seeking

Verlag: Springer International Publishing

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Abstract

Information seeking is a central and inherently collaborative activity in the emergency department (ED), which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians’ collaborative information seeking (CIS) is shaped by the procedures that they follow in the ED. Based on observations in two Danish EDs, we identify four procedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings.

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Vorheriges Kapitel Situating CIS: The Importance of Context in Collaborative Information Seeking
Nächstes Kapitel Collaborative Information Seeking in the Context of Leisure and Work Task Situations: A Comparison of Three Empirical Studies
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Metadaten
Titel
Procedures and Collaborative Information Seeking: A Study of Emergency Departments
verfasst von
Morten Hertzum
Madhu Reddy
Copyright-Jahr
2015
Buch
Collaborative Information Seeking

Print ISBN: 978-3-319-18541-5

Electronic ISBN: 978-3-319-18988-8

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-319-18988-8_4

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