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Erschienen in:
2003 | OriginalPaper | Buchkapitel
Processes in e-Government Focus: A Procedure Model for Process Oriented Reorganisation in Public Administrations on the Local Level
verfasst von : Jörg Becker, Lars Algermissen, Björn Niehaves
Erschienen in: Electronic Government
Verlag: Springer Berlin Heidelberg
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Process oriented analysis and optimisation of administrative procedures are key prerequisites for the successful organisational and technical restructuring of municipal administration in the move to Electronic Government. The exploitation of the full potential of information and communications technology can only be achieved through structured processes. The complexity of process models requires both a systematic preparation, and a methodical approach to the implementation of process oriented E-Government projects. Therefore this article provides a procedure model for process oriented organisation design, underlined by a case study which describes an optimisation project of the building permission procedure in the German municipality of Emsdetten.