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Erschienen in:
2015 | OriginalPaper | Buchkapitel
Psychological Impact of Direct Communication and Indirect Communication Through a Robot
verfasst von : Mitsuharu Matsumoto, Hiroyuki Yasuda
Erschienen in: Human-Computer Interaction: Users and Contexts
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Abstract
When we communicate with someone, we tend to send not only our intention but also our emotion. Emotion includes not only positive one but also negative one. Such negative emotion makes our communication worse in contradiction to our intention. To avoid such negative communications, we focus on indirect communication through a robot. In indirect communication through a robot, a user requests desired tasks to another user not by themselves but through a robot. If the robot is carefully designed, it is expected that users regard the robot as a client, and their emotions are directed not to the real client but to the robot. We developed a simple trash box robot and investigated psychological difference between direct communication and indirect communication through the robot. Throughout the experiments, negative emotion from the recipient was directed not to the human but to the robot via indirect communication.