Public Accountability ICT Support: A Detailed Account of Public Accountability Process and Tasks

A key objective of open government programs is to promote public accountability by using Information and Communication Technologies (ICT) to release data on the internal working of public agencies. However, it is not clear how actual accountability (such as sanctions or rewards) may be achieved from the data disclosed. Nor it is clear how ICT in general should support it. To better understand how ICT can support open data initiated accountability processes in achieving their goal, this paper considers the three phases (information, discussion, and consequences) usually used to describe such processes. Defining ICT support for these major phases is a difficult effort, since each phase encompasses different tasks and support requirements. This paper aims to address this problem by providing a detailed account of the tasks associated with the whole public accountability process. This may be used by those responsible for open government programs to design and deploy comprehensive ICT support platforms using a task-technology fit perspective.