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Erschienen in:
2003 | OriginalPaper | Buchkapitel
Quality Oversight: Patient Satisfaction Surveys
verfasst von : Thomas T. H. Wan, Ph.D., Alastair M. Connell, M.D.
Erschienen in: Monitoring the Quality of Health Care
Verlag: Springer US
Enthalten in: Professional Book Archive
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It is likely that health care providers will increasingly compete on the basis of value (the quality of care in relation to the total cost of care) and that health plan members (not patients) and purchasers of care (not third-party payers) will be viewed as the main customers of the health care system. Whether or not this comes to pass, the attitudes and satisfactions of patients will continue to be paramount.