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2021 | Buch

Building a Real-Time SMS Call Center Kapitel lesen Erstes Kapitel lesen

Real-Time Twilio and Flybase

Build Real-Time Web Apps Using Twilio and Flybase with Node.js

verfasst von: Roger Stringer

Verlag: Apress

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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SUCHEN

Über dieses Buch

Use Flybase and Twilio with Node.js to build real-time solutions and understand how real-time web technologies work. Written by the founder of Flybase, this book offers you practical solutions for communicating effectively with users on the modern web.

Flybase.io is a web platform, used to store and retrieve data in real-time, as well as to send and receive real-time events such as triggers for incoming calls, incoming messages, agents logging off, etc.

You will learn to send daily SMS messages, build an SMS call center to provide support to users, and build a call center to handle incoming and outgoing phone calls from the browser. You'll also build a group calling system to let groups send messages to each other: handy for managing events.

Real-Time Twilio brings to light using the winning combination of Flybase and Twilio with Node.js for anyone with basic web development skills.

What You'll Learn

Develop web apps with Flybase and TwilioBuild a live blogging tool and a group chat appCreate a click-to-call call center and a Salesforce-powered call center

Send daily SMS remindersDevelop a real-time call tracking dashboard

Who This Book Is For

Those who want to learn to use Twilio and who wants to learn real-time development.

Inhaltsverzeichnis

Frontmatter
Chapter 1. Building a Real-Time SMS Call Center
Abstract
We're going to build a handy SMS call center for our first project.
Roger Stringer
Chapter 2. Building a Live Blogging Tool
Abstract
Live blogging is pretty handy when attending events; it never hurts to be able to live blog about the latest new gadgets as they are announced.
Roger Stringer
Chapter 3. Building a Real-Time Group Chat App
Abstract
Last November, I went to a conference with several coworkers, and we wanted to keep everyone up to date and organized to keep track of what our plans were.
Roger Stringer
Chapter 4. Creating a Click-to-Call Call Center
Abstract
This chapter covers some interesting areas of both Flybase and Twilio. We're going to build a "click-to-call'' call center, where visitors can click a product on a page and begin a Twilio Client call with agents on another web page. To do this, we are going to use Flybase's custom events.
Roger Stringer
Chapter 5. Building a Salesforce-Powered Call Center
Abstract
In the world of telephony, an automated call distribution (ACD) system is a system that distributes incoming calls to a specific group of agents based on the customer's selection, customer's telephone number, selected incoming line to the system, or time of day the call was processed. We also call this a call center.
Roger Stringer
Chapter 6. Sending Daily SMS Reminders
Abstract
In this chapter, I’ll show you how you can use Node.js, Flybase, and Twilio to write your very own daily SMS reminder app.
Roger Stringer
Chapter 7. Building a Real-Time Call Tracking Dashboard
Abstract
This chapter will show you how to implement a real-time call tracking dashboard.
Roger Stringer
Backmatter
Metadaten
Titel
Real-Time Twilio and Flybase
verfasst von
Roger Stringer
Copyright-Jahr
2021
Verlag
Apress
Electronic ISBN
978-1-4842-7074-5
Print ISBN
978-1-4842-7073-8
DOI
https://doi.org/10.1007/978-1-4842-7074-5

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