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Erschienen in:
2014 | OriginalPaper | Buchkapitel
6. REPLYING TO REQUESTS
verfasst von : Adrian Wallwork
Erschienen in: Email and Commercial Correspondence
Verlag: Springer New York
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Abstract
Typical excuses for not replying promptly are:
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Sorry but for some reason my system thought your email was spam.
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Sorry I was convinced I had already replied.
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Sorry but I have been out of the office all week.
If you don’t feel it is necessary to have any excuse you can say:
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I apologize for not getting back to you sooner.
Avoid giving an excuse that is likely to irritate the recipient or make you seem inefficient, such as the following:
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I apologize greatly for the delay. I have had a week away skiing and did not put my out of office reply on. I did ask my colleagues to keep an eye on all incoming emails so I am sorry nobody got back to you.
When you are late in replying, you can apologize both at the beginning and the end of the email:
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Please accept my apologies, I was convinced that I had replied to you. Your best bet to get info on this is to ask Yuki directly – he is in the London office. Thanks and once again sorry for not getting back to you straight away.
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If possible, state what you are doing to resolve the situation that the sender has informed you about.
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My sincere apologies … I am still in the process of trying to find the information for you.
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I am genuinely very sorry about the delay on this Robert, I will get the documents to you as soon as I possibly can.