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Erschienen in:
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2013 | OriginalPaper | Buchkapitel

1. Reverse Logistics and QualityManagement Issues: State-of-the-Art

verfasst von : Yiannis Nikolaidis

Erschienen in: Quality Management in Reverse Logistics

Verlag: Springer London

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Abstract

It is generally accepted that the positive effects of quality management are several. An indicative list should undoubtedly contain the reduction of costs which are attributed to the poor quality of products or services, better relationships with suppliers and customers, faster distribution of products or services to market, reduced waste, increased added value to customers and better working conditions. More or less, these are also the benefits that companies should expect if quality management prevails in Reverse Logistics (RL) and recovery activities. Therefore, the main target of this book is to elucidate these benefits, discuss extensively for the first time the role of quality management in RL and examine broadly various quality issues and their interaction with RL. Taking the first step into this direction we exhibit the state-of-the-art regarding the interaction of various research areas on quality management and RL, by identifying the most important research articles that have recently appeared and probe the impact of quality issues on RL.

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Nächstes Kapitel A Quality Framework in Closed Loop Supply Chains: Opportunities for Value Creation
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A much more detailed review can be found in Nikolaidis [55].
 
4
Several authors mention these types of uncertainties; for instance Krikke et al. [45, 46], Zhou et al. [81], Ketzenberg et al. [41] etc.
 
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Metadaten
Titel
Reverse Logistics and QualityManagement Issues: State-of-the-Art
verfasst von
Yiannis Nikolaidis
Copyright-Jahr
2013
Verlag
Springer London
Buch
Quality Management in Reverse Logistics

Print ISBN: 978-1-4471-4536-3

Electronic ISBN: 978-1-4471-4537-0

Copyright-Jahr: 2013

DOI
https://doi.org/10.1007/978-1-4471-4537-0_1

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