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Erschienen in:
2012 | OriginalPaper | Buchkapitel
Service System Design and Engineering – A Value-Oriented Approach Based on DEMO
verfasst von : João Pombinho, José Tribolet
Erschienen in: Exploring Services Science
Verlag: Springer Berlin Heidelberg
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Modeling organizations as complex systems in permanent evolution as a response to change dynamics is an increasing challenge nowadays. Innovative approaches that assist in coping with it are called for, which include improving service system design and engineering activities. In this paper, we present a set of concepts that bridge Enterprise Engineering, Value Modeling and Service Science. Following an engineering approach we discuss how to develop a service system, starting by its construction model as a necessary step towards its implementation. Our contribution begins by identifying a relevant problem space regarding current approaches, both in academia and industry, particularly the lack of a sound structure to model a service system’s
purpose
. We materialize our proposal of rationalizing service system design and engineering in a set of principles and a four-layer framework, which integrates the core concepts and their relative positioning.