19. Shingo Model

How does an organization know the ideal direction to take in a given situation? How should an employee behave under an unpredicted or abnormal circumstance? Is there a reference or true north guide that can help an organization to reach for ideal or perfection over time? Through careful research and analysis over the years, the folks at the Shingo Institute began to see key common elements to those organizations that were able to achieve truly sustainable results versus those that experienced success only to have it slip away over time. Through that research, they were able to define ten fundamental principles that are essential to any organization, regardless of industry, country of operation, whether for-profit or not-for-profit.