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2010 | OriginalPaper | Buchkapitel

Six Sigma and Business Process Management

verfasst von : Sue Conger

Erschienen in: Handbook on Business Process Management 1

Verlag: Springer Berlin Heidelberg

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Abstract

Business Process Management has no set methods of analysis for removing unneeded process steps, identifying inefficient or ineffective process steps, or simply determining which process steps to focus on for improvement. Often, tools and techniques from Six Sigma, an orientation to error-proofing that originated in the quality movement of the 1980s, are borrowed for those tasks. This chapter defines several Six Sigma techniques and shows how they can be used to improve deficient processes. The application of Six Sigma techniques is illustrated through a case study. Six Sigma can add to BPM efforts, however, it has few guidelines on how to choose techniques or redesign processes, thus requiring special skills and experience to add value to a process improvement project.

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Titel: Six Sigma and Business Process Management
verfasst von: Sue Conger
Verlag: Springer Berlin Heidelberg
Buch: Handbook on Business Process Management 1
Print ISBN: 978-3-642-00415-5

Electronic ISBN: 978-3-642-00416-2

Copyright-Jahr: 2010
DOI: https://doi.org/10.1007/978-3-642-00416-2_6

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