Something Is Missing: Enterprise Architecture from a Systems Theory Perspective

Enterprise modeling has been an area of significant research in the information systems discipline throughout the last decade. Mainly developed by IT-practitioners, enterprise architectures (EA) became a promising and comprehensive approach to model either the current or desired state of enterprises. Existing approaches are, however, often criticized for paying too little attention to the business side of enterprises. In this paper, we interpret an enterprise as socio-technical system and analyze from a systems theory perspective which features are necessary for a comprehensive model. From there, we deduce if, why and how additional aspects of enterprises should be included into EA. Amongst others, it becomes obvious that especially human actors, as most flexible and agile elements of enterprises, are not adequately included in current architectures. We therefore present first ideas for integrating this important aspect into EA, the corresponding implications of such an inclusion, as well as several areas of further research.