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2021 | OriginalPaper | Buchkapitel

Transformation of Manufacturing Firms: Towards Digital Servitization

verfasst von : Slavko Rakic, Ivanka Visnjic, Paolo Gaiardelli, David Romero, Ugljesa Marjanovic

Erschienen in: Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems

Verlag: Springer International Publishing

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Abstract

Digital technologies are disrupting servitization in manufacturing firms. In the last decade, manufacturing firms transform their business models from traditional offers of physical goods to digital solutions for their customers. In this paper, we investigate the transformation of digital servitization in manufacturing firms. We challenge relations between traditional and digital service portfolio offered by applying linear regression on the data obtained from 690 manufacturing firms from the Republic of Serbia from 2015 to 2020. The results show that firms significantly increase the offer of traditional services from 2015 to 2018. Moreover, results demonstrate a rapid growth of digital services in the period from 2018 to 2020. The application of traditional and digital services in manufacturing firms increased by 30% in five years.

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Vorheriges Kapitel Integrating Failure Mode, Effect and Criticality Analysis in the Overall Equipment Effectiveness Framework to Set a Digital Servitized Machinery: An Application Case

Nächstes Kapitel Service Shop Performance Insights from ERP Data

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Titel: Transformation of Manufacturing Firms: Towards Digital Servitization
verfasst von: Slavko Rakic
Ivanka Visnjic
Paolo Gaiardelli
David Romero
Ugljesa Marjanovic
Verlag: Springer International Publishing
Buch: Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems
Print ISBN: 978-3-030-85901-5

Electronic ISBN: 978-3-030-85902-2

Copyright-Jahr: 2021
DOI: https://doi.org/10.1007/978-3-030-85902-2_17

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