1 The ecological and social dimension of information systems management
2 Sustainability and resource orientation
2.1 History and concept of sustainability
2.2 Resource-based view on IS management
Outside-In | Spanning-Inside | Out |
---|---|---|
External relationship management Market responsiveness | IS business partnerships IS management/planning | IS infrastructure IS technical skills IS development Cost efficient IS operations |
3 Framework of sustainable IS management
3.1 Principles and characteristics
Intention of IS management | Primary objectives | Scope of action (Resources)
| Primary stakeholders | Responsibility | |
---|---|---|---|---|---|
Reference model of sustainable IS management | Contribution to the vision and the strategic objectives of the corporation | Weighted, short and long-term economical, ecological and social objectives | Information, knowledge, infrastructure, internal and external relations, market responsiveness | Management board, business divisions, customers, partners, employees, suppliers, investors, NGOs, legislators | CIO/COO |
3.2 Management cycle
3.3 Measures and implementation on the process level
Process level of IS management | Social dimension | Ecological dimension |
---|---|---|
IS sourcing | Employee selection Software selection Audits of suppliers Negotiation of SLAs | Check for certification Check for eco-labels (e.g. Energy Star) TCO analysis |
IS operations | Compliance to data privacy and data security Knowledge management (e. g. Web 2.0) Knowledge generation Use of standards (e.g. ITIL) Workstation concepts (Shared Desk) Communication management (e. g. instant messaging) | Virtualization concepts Grid computing Cloud computing Thin clients Cooling concepts in data centers Wake-on-LAN Compliance to standards and laws |
IS delivery | Social marketing Training of customers and employees Documentation of projects Stakeholder relationship management | Eco-marketing Publication of an ecological balance sheet Stakeholder relationship management |