3. The Impact of COVID-19 and the October 17th Revolution on Employees’ Performances: Case of Lebanese Banks

This research aims to identify clients’ perception toward employees’ performances, attitude towards banks’ procedures and to review their consideration of switching banks due to the October 17th revolution, and COVID-19 catastrophic outbreak. In this study, Lebanon was chosen as an ideal background and more specifically Lebanese Banks’ clients. This research opens the opportunity to test their level of approval of employees’ performance, banks’ procedures, and bank switching possibility. Data was collected, by gathering primary and secondary information, through a quantitative approach. Required data were gathered from surveying Lebanese clients dealing with different banks, and coming from diverse backgrounds and regions through an online survey. The main findings revealed that the October Revolution coupled with the outbreak of the Corona Virus had a tragic impact on Lebanese banks. Further results indicated that clients are not satisfied with employees’ performance. Consequently, the majority was considering switching banks in search of more satisfactory job performance by employees.