The Introduction and Evaluation of the Office Systems

Frontmatter

1. Change in Office Systems

Abstract

When you have worked through this section you will be able to list a number of factors in the environment of the business that produce changes within it, and describe the kinds of change so produced.

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2. The Impact of Change on People

Abstract

When you have worked through this section you will be able to describe the impact of change on people, explain why they resist change, and describe some of the ways in which this resistance may be displayed.

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3. The Evaluation of Proposed New Office Systems

Abstract

When you have worked through this section you will be able to analyse the social and financial costs and benefits of a proposed new system and its alternatives, and judge which system would be most cost effective.

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4. Handling the Installation of a New Office System

Abstract

When you have worked through this section you will be able to plan the introduction of change into an office so as to achieve an effective change and to reduce resistance to change.

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5. Setting up a Training Programme for Clerical Staff

Abstract

When you have worked through this section you will be able to outline the need for a training programme and describe how to set one up.

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6. Monitoring Office Systems

Abstract

When you have worked through this section you will be able to explain how to monitor an office system.

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Backmatter