The Open University of the Unified Health System in Brazil (UNA-SUS/UFMA): Identification and Hierarchization of Problems in Distance Learning Courses

This article reports a study of heuristic evaluation and hierarchization of the problems found on four distance learning courses offered by the Open University of the Unified Health System in Brazil (UNA-SUS/UFMA). It is part of a broader research on information architecture, interaction design and information design on e-learning courses. The sample was assessed through 88 heuristics and recommendations, followed by the FIP (Frequency, Impact and Persistence) technique to establish the severity of the problems found. The results showed that the sample did not meet (a) the information design principles of consistency, proximity, and hierarchy; and (b) the interaction design criteria of adaptability, explicit control and consistency. The sample also presented weaknesses in the information architecture systems of navigation, labeling and search. The heuristic evaluation followed by the hierarchization of problems have proved to be advantageous at the beginning of the evaluative research project. Recommendations were proposed to improve the distance learning courses.