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Erschienen in:
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2018 | OriginalPaper | Buchkapitel

3. Understanding Public Trust

verfasst von : Barbara Kożuch

Erschienen in: Managing Public Trust

Verlag: Springer International Publishing

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Abstract

Analyses of current scientific achievements have shown that there are some shortcomings of public trust, both in the practice of managing public organizations and in theoretical responses to the contemporary challenges of shaping trust within public organizations while establishing their external relationships. This chapter provides a framework for interpreting the specificity of trust in public organizations in the context of the concepts of publicness, particularly linkages between public trust, the effectiveness of public organizations, and the processes of creating, regaining, and sustaining public trust in public organizations. This chapter reports on the current state of knowledge about public trust and helps to further a deeper understanding of creating public trust within and between organizations.

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Vorheriges Kapitel Trust: A Multifaceted Notion
Nächstes Kapitel Public Trust and Organizational Change
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Metadaten
Titel
Understanding Public Trust
verfasst von
Barbara Kożuch
Copyright-Jahr
2018
Buch
Managing Public Trust

Print ISBN: 978-3-319-70484-5

Electronic ISBN: 978-3-319-70485-2

Copyright-Jahr: 2018

DOI
https://doi.org/10.1007/978-3-319-70485-2_3

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