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Erschienen in:
2002 | OriginalPaper | Buchkapitel
Understanding Requirements Conversations
verfasst von : Alistair Sutcliffe, MA, PhD
Erschienen in: User-Centred Requirements Engineering
Verlag: Springer London
Enthalten in: Professional Book Archive
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One of the most important, yet error-prone, aspects of RE is language. Users, analysts and designers have to communicate to discover a mutually agreed solution that the users want and the designers can build. Understanding language is therefore an important part of understanding RE. The following text draws on the science of linguistics and conversation analysis that belongs to the discipline of sociology. One branch of linguistics, pragmatics or discourse, is particularly relevant. Researchers in pragmatics are concerned with how meaning is constructed in context and how conversations are controlled between parties. In RE we need to understand the pitfalls in misunderstandings and develop effective procedures to manage requirements conversations.