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Erschienen in:
2015 | OriginalPaper | Buchkapitel
User Experience and Other People: On User Experience Evaluation Framework for Human-Centered Design
verfasst von : Hiroyuki Miki
Erschienen in: HCI International 2015 - Posters’ Extended Abstracts
Verlag: Springer International Publishing
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Abstract
Recently, the word “User Experience (UX)” has been often used in usability-related areas such as web design and system design. Although it was defined in ISO 9241-210 and its importance has been growing, details of the notion and results of introduction of it have not been well clarified yet. In the previous paper, a new integrated evaluation framework of usability and UX, based on ISO 9241-11 and ACSI (American Customer Satisfaction Index) was proposed. Since the proposed framework does not consider influences to other people by the utilization but considers only interactions of a user with a product or service, it may be narrow-minded in a social age. Thus, this paper slightly extends the framework to consider influences to other people by the utilization in the related context of use.