Anzeige
Erschienen in:
2012 | OriginalPaper | Buchkapitel
What Makes Corporate Wikis Work? Wiki Affordances and Their Suitability for Corporate Knowledge Work
verfasst von : M. Lisa Yeo, Ofer Arazy
Erschienen in: Design Science Research in Information Systems. Advances in Theory and Practice
Verlag: Springer Berlin Heidelberg
Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.
Wählen Sie Textabschnitte aus um mit Künstlicher Intelligenz passenden Patente zu finden. powered by
Markieren Sie Textabschnitte, um KI-gestützt weitere passende Inhalte zu finden. powered by
Wikis were originally intended for knowledge work in the open Internet environment, and there seems to be an inherent tension between wikis’ affordances and the nature knowledge work in organizations. The objective of this paper is to investigate how tailoring wikis to corporate settings would impact users’ wiki activity. We begin by synthesizing prior works on wikis’ design principles; identifying several areas where we anticipate high tension between wikis’ affordances and organizational work practices. We put forward five propositions regarding how changes in corporate wikis deployment procedures may impact users’ wiki activity. An empirical study in one multi-national organization tested users’ perceptions towards these propositions, revealing that in some cases there may be a need for modifying wiki’s design, while in other cases corporations may wish to change their knowledge work practices to align with wikis’ affordances.