Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Social Media Analytics with Facebook - The Case of Higher Education Institutions Kapitel lesen Erstes Kapitel lesen

2015 | OriginalPaper | Buchkapitel

A Critical Examination of the Causes of Failed IS Implementation: A Review of the Literature on Power and Culture

verfasst von : Hassan Aldarbesti, Lazaros Goutas, Juliana Sutanto

Erschienen in: HCI in Business

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

As organizational life is becoming increasingly dependent on information systems (IS), proper IS implementation has become imperative. If it is not properly implemented, it may disrupt the organizations’ daily operations and strategic decision-making, which can carry significant monetary consequences. Sometimes IS implementation is halted halfway, or at any stage of the implementation process, which may also carry significant monetary consequences to the organizations, especially when the size of the IS implementation projects is large. This paper focuses on the latter. Through our literature review, we discovered that it is the human aspect, instead of the technology aspect, that contributes to most of the failed IS implementations. To better understand how this could take place, our study highlights two possible reasons of failed IS implementation: (1) organizational culture complexity and (2) power and politics in the organization.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel Why Innovations of Capital Market IT Systems Fail to Diffuse into the General Public?
Nächstes Kapitel HCI in Business: A Collaboration with Academia in IoT Privacy
Literatur
1.
Alavi, M., Kayworth, T., Leidner, D.: An empirical examination of the influence of organizational culture on knowledge management practices. J. Manage. Inf. Syst. 22, 191–224 (2006)CrossRef
2.
Allen, D., Colligan, D., Finnie, A., Kern, T.: Trust, power and interorganizational information systems: the case of the electronic trading community TransLease. Inf. Syst. J. 10, 21–40 (2000)CrossRef
3.
Attygalle, L., Hellens, L., Potter, L.: Information systems and intra-organisational power: exploring power and political aspects associated with the adoption of a knowledge sharing system in an IT services department. J. Inf. Inf. Technol. Organ. 5, 1–23 (2012)
4.
Avgerou, C., McGrath, K.: Power, rationality, and the art of living through socio-technical change. MIS Q. 31, 293–315 (2007)
5.
Backhouse, J., Hsu, C., Silva, L.: Circuits of power in creating de jure standards: shaping an international information systems security standard. MIS Q. 30, 413–438 (2006)
6.
Bloch, M., Blumberg, S., Laartz, J.: Delivering Large-Scale IT Projects on Time, on Budget, and on Value. Mckinsey & Company, New York City. From www.​Mckinsey.​com. Accessed Oct 31 2014
7.
Boddy, D., Boonstra, A., Kennedy, G.: Managing Information Systems. Financial Times Prentice Hall, Harlow (2005)
8.
Bradley, R., Pridmore, J., Byrd, T.: Information systems success in the context of different corporate cultural types: an empirical investigation. J. Manage. Inf. Syst. 23, 267–294 (2006)CrossRef
9.
Bradshaw-Camball, P., Murray, V.: Illusions and other games: a trifocal view of organizational politics. Organ. Sci. 2, 379–398 (1991)CrossRef
10.
11.
Clemmensen, T.: Usability problem identification in culturally diverse settings. Inf. Syst. J. 22, 151–175 (2011)CrossRef
12.
Dhillon, G.: Dimensions of power and IS implementation. Inf. Manage. 41, 635–644 (2004)CrossRef
13.
Doolin, B.: Power and resistance in the implementation of a medical management information system. Inf. Syst. J. 14, 343–362 (2004)CrossRef
14.
Dubé, L., Robey, D.: Software stories: three cultural perspectives on the organizational context of software development practices. Account. Manage. Inf. Technol. 9, 223–259 (1999)CrossRef
15.
Gordon, S., Gordon, J.: Information Systems: A Management Approach. Wiley, New York (2004)
16.
Hsu, C., Lee, J., Straub, D.: Institutional influences on information systems security innovations. Inf. Syst. Res. 23, 918–939 (2012)CrossRef
17.
Huang, J., Newell, S., Galliers, R., Pan, S.-L.: Dangerous liaisons? Component-based development and organizational subcultures. IEEE Trans. Eng. Manage. 50, 89–99 (2003)CrossRef
18.
Iivari, J., Huisman, M.: The relationship between organizational culture and the deployment of systems development methodologies. MIS Q. 31, 35–58 (2007)
19.
Im, I., Hong, S., Kang, M.: An international comparison of technology adoption. Inf. Manage. 48, 1–8 (2011)CrossRef
20.
Jackson, S.: Organizational culture and information systems adoption: a three-perspective approach. Inf. Organ. 21, 57–83 (2011)CrossRef
21.
Jasperson, J., Carte, T., Saunders, C., Butler, B., Croes, H., Zheng, W.: Review: power and information technology research: a metatriangulation review. MIS Q. 26, 397–459 (2002)CrossRef
22.
Johnson, N., Cooper, R.: Power and concession in computer-mediated negotiations: an examination of first offers. MIS Q. 33, 147–170 (2009)
23.
Kankanhalli, A., Tan, B., Wei, K.: Conflict and performance in global virtual teams. J. Manage. Inf. Syst. 23, 237–274 (2007)CrossRef
24.
Kappos, A., Rivard, S.: A three-perspective model of culture, information systems, and their development and use. MIS Q. 32, 601–634 (2008)
25.
Keil, M., Tan, B.C.Y., Wei, K., Saarinen, T., Tuunainen, V., Wassenaar, A.: A cross cultural study on escalation of commitment behavior in software projects. MIS Q. 24, 295–325 (2000)
26.
Koch, H., Leidner, D., Gonzalez, E.: Digitally enabling social networks: resolving IT-culture conflict. Inf. Syst. J. 23, 501–523 (2013)CrossRef
27.
Lapointe, L., Rivard, S.: A triple take on information system implementation. Organ. Sci. 18, 89–107 (2007)CrossRef
28.
Leidner, D., Kayworth, T.: A review of culture in information systems research: toward a theory of information technology culture conflict. MIS Q. 30, 357–399 (2006)
29.
Levina, N., Vaast, E.: Innovating or doing as told? Status differences and overlapping boundaries in offshore collaboration. MIS Q. 32, 307–332 (2008)
30.
Levina, N.: Collaborating on multiparty information systems development projects: a collective reflection-in-action view. Inf. Syst. Res. 16, 109–130 (2005)CrossRef
31.
Li, L., Mao, J.: The effect of CRM use on internal sales management control: an alternative mechanism to realize CRM benefits. Inf. Manage. 49, 269–277 (2012)CrossRef
32.
Lowry, P., Zhang, D., Zhou, L., Fu, X.: Effects of culture, social presence, and group composition on trust in technology-supported decision-making groups. Inf. Syst. J. 20, 297–315 (2010)CrossRef
33.
Markus, M., Robey, D.: Information technology and organizational change: causal structure in theory and research. Manage. Sci. 34, 583–598 (1988)CrossRef
34.
Markus, M.: Power, politics, and MIS implementation. Commun. ACM 26, 430–444 (1983)CrossRef
35.
Martinsons, M., Davison, R., Martinsons, V.: How culture influences IT-enabled organizational change and information systems. Commun. ACM. 52, 118–123 (2009)CrossRef
36.
Mithas, S., Ramasubbu, N., Sambamurthy, V.: How information management capability influences firm performance systems. MIS Q. 52, 118–123 (2011)
37.
Peterson, D.K., Kim, C.: Perceptions on IS risks and failure types: a comparison of designers from the United States, Japan, and Korea. J. Glob. Inf. Manage. 11, 19–38 (2003)CrossRef
38.
Phang, C., Kankanhalli, A., Ang, C.: Investigating organizational learning in eGovernment projects: a multi-theoretic approach. J. Strateg. Inf. Syst. 17, 99–123 (2008)CrossRef
39.
Popovič, A., Hackney, R., Coelho, P., Jaklič, J.: Towards business intelligence systems success: Effects of maturity and culture on analytical decision making. Decis. Support Syst. 54, 729–739 (2012)CrossRef
40.
Rai, A., Maruping, L., Venkatesh, V.: Offshore information systems project success: the role of social embeddedness and cultural characteristics. MIS Q. 33, 617–641 (2009)
41.
Ravishankar, M., Pan, S., Leidner, D.: Examining the strategic alignment and implementation success of a KMS: a subculture-based multilevel analysis. Inf. Syst. Res. 22, 39–59 (2011)CrossRef
42.
Reinecke, K., Bernstein, A.: Knowing what a user likes: a design science approach to interfaces that automatically adapt to culture. MIS Q. 37, 427–453 (2013)
43.
Rizzuto, T., Schwarz, A., Schwarz, C.: Toward a deeper understanding of IT adoption: a multilevel analysis. Inf. Manage. 51, 479–487 (2014)CrossRef
44.
Romm, T., Pliskin, N., Weber, Y., Lee, A.: Identifying organizational culture clash in MIS implementation. Inf. Manage. 21, 99–109 (1991)CrossRef
45.
Rowlands, B.: Power and authority over systems professionals by the business client. In: Twenty Eighth International Conference on Information Systems. Montreal (2007)
46.
Sabherwal, R., Grover, V.: A taxonomy of political processes in systems development. Inf. Syst. J. 20, 419–447 (2009)CrossRef
47.
Schmiedel, T., vom Brocke, J., Recker, J.: Development and validation of an instrument to measure organizational cultures’ support of business process management. Inf. Manage. 51, 43–56 (2014)CrossRef
48.
Shang, S., Li, E., Wu, Y., Hou, O.: Understanding Web 2.0 service models: a knowledge-creating perspective. Inf. Manage. 48, 178–184 (2011)CrossRef
49.
Sia, C., Lim, K., Leung, K., Lee, M., Huang, W.: Web strategies to promote internet shopping: is cultural-customization needed? MIS Q. 33, 491–512 (2009)
50.
Silva, L., Fulk, H.: From disruptions to struggles: theorizing power in ERP implementation projects. Inf. Organ. 22, 227–251 (2012)CrossRef
51.
Silva, L.: Epistemological and theoretical challenges for studying power and politics in information systems. Inf. Syst. J. 17, 165–183 (2007)CrossRef
52.
Smith, S., Winchester, D., Bunker, D., Jamieson, R.: Circuits of power: a study of mandated compliance to an information systems security de jure standard in a government organization. MIS Q. 34, 463–486 (2010)
53.
Strong, D., Volkoff, O.: Understanding organization-enterprise system fit: a path to theorizing the information technology artifact. MIS Q. 34, 731–756 (2010)
54.
Tan, C., Sutanto, J., Phang, C., Gasimov, A.: Using personal communication technologies for commercial communications: a cross-country investigation of email and SMS. Inf. Syst. Res. 25(2), 307–327 (2014)CrossRef
55.
Thomas, D., Bostrom, R.: Building trust and cooperation through technology adaptation in virtual teams: empirical field evidence. EDPACS. 42, 1–20 (2010)CrossRef
56.
Thong, J., Yap, C., Raman, K.: Top management support, external expertise and information systems implementation in small businesses. Inf. Syst. Res. 7, 248–267 (1996)CrossRef
57.
Vance, A., Elie-Dit-Cosaque, C., Straub, D.: Examining trust in information technology artifacts: the effects of system quality and culture. J. Manage. Inf. Syst. 24, 73–100 (2008)CrossRef
58.
Walsh, I.: A strategic path to study IT use through users’ IT culture and IT needs: a mixed-method grounded theory. J. Strateg. Inf. Syst. 23, 146–173 (2014)CrossRef
59.
Wei, K., Crowston, K., Li, N., Heckman, R.: Understanding group maintenance behavior in Free/Libre Open-Source software projects: the case of fire and gaim. Inf. Manage. 51, 297–309 (2014)CrossRef
60.
Williams, C., Karahanna, E.: Explanation in the coordinating process: a critical realist case study of federated IT governance structures. MIS Q. 37, 933–964 (2013)
61.
Xue, Y., Liang, H., Boulton, W.: Information technology governance in information technology investment decision processes: the impact of investment characteristics, external environment, and internal context. MIS Q. 32(67–96), 51 (2008)
Metadaten
Titel
A Critical Examination of the Causes of Failed IS Implementation: A Review of the Literature on Power and Culture
verfasst von
Hassan Aldarbesti
Lazaros Goutas
Juliana Sutanto
Copyright-Jahr
2015
Buch
HCI in Business

Print ISBN: 978-3-319-20894-7

Electronic ISBN: 978-3-319-20895-4

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-319-20895-4_62