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Erschienen in:
Reverse Logistics and QualityManagement Issues: State-of-the-Art Kapitel lesen Erstes Kapitel lesen

2013 | OriginalPaper | Buchkapitel

4. A Framework for Evaluating the Social Responsibility Quality of Reverse Logistics

verfasst von : Ioannis E. Nikolaou, Konstantinos I. Evangelinos

Erschienen in: Quality Management in Reverse Logistics

Verlag: Springer London

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Abstract

This chapter proposes the combination of basic principles of corporate social responsibility (CSR) with reverse logistics (RL) systems as a means of developing a social responsibility quality framework for evaluating RL procedures. More specifically, this chapter provides an overall framework including indicators for measuring reverse logistics social responsibility quality based on the triple bottom line approach (namely economic, environmental, and social aspects). This framework helps to tackle the weakness of the present environmental and sustainable RL systems. These are mainly based on measuring a limited number of social aspects, which are necessary for having a clearer picture of the quality performance of RL systems. The suggested framework could also play a critical role in measuring the contribution of a firm to sustainable development quality within the RL context.

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Vorheriges Kapitel Standardization of the Reverse Logistics Process: Characteristics and Added Value
Nächstes Kapitel Quality Assurance and Consumer Electronics Recycling
Fußnoten
1
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Metadaten
Titel
A Framework for Evaluating the Social Responsibility Quality of Reverse Logistics
verfasst von
Ioannis E. Nikolaou
Konstantinos I. Evangelinos
Copyright-Jahr
2013
Verlag
Springer London
Buch
Quality Management in Reverse Logistics

Print ISBN: 978-1-4471-4536-3

Electronic ISBN: 978-1-4471-4537-0

Copyright-Jahr: 2013

DOI
https://doi.org/10.1007/978-1-4471-4537-0_4

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