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Erschienen in:
2014 | OriginalPaper | Buchkapitel
A Fuzzy Set Based Evaluation of Suppliers on Delivery, Front Office Quality and Value-Added Services
verfasst von : Margaret F. Shipley, Gary L. Stading, Jonathan Davis
Erschienen in: Information Processing and Management of Uncertainty in Knowledge-Based Systems
Verlag: Springer International Publishing
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Fuzzy probabilities are used in an algorithmic process to address the ambiguity and uncertainty in supplier selection. Supplier selection is receiving increased focus in supply chain management (SCM) and was the impetus of a survey sent to 3000 companies that deal with an industry-dominated seven suppliers. This study focuses on three criteria, each having four attributes; delivery, front-office quality, and value-added services. The respondent data are partitioned, the algorithm is applied to the twelve aspects of the criteria using a spreadsheet program, the results are analyzed, and discussion is provided of a weighted scoring approach to rank order the suppliers.