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Soft Computing
Erschienen in: Soft Computing 7/2020

13.08.2019 | Methodologies and Application

A novel multi-criteria analysis model for the performance evaluation of bank regions: an application to Turkish agricultural banking

verfasst von: Fatih Tüysüz, Nurdan Yıldız

Erschienen in: Soft Computing | Ausgabe 7/2020

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Abstract

The banks serve in a highly dynamic and competitive environment and need to systematically evaluate their performance to improve their competitiveness. Performance evaluation is an important and complex process that requires flexible and analytic methods while handling the multidimensionality of the problem. This study presents a hybrid multi-criteria performance evaluation model for banking sector which combines two multi-criteria decision making methods that are simulation-integrated hesitant fuzzy linguistic term sets-based analytic hierarchy process method to determine the importance level of each criterion according to the decision makers’ subjective judgements and grey relational analysis method to rank bank regions according to their performance values. The presented model is based on both probability theory and fuzzy sets theory and thus better represents all the dimensions of the uncertainty inherent in decision making process. A real-life application of the proposed performance evaluation model for a private bank operating in agricultural banking sector in Turkey is also given to illustrate the effectiveness and the applicability of the model.
Vorheriger Artikel An information set-based robust text-independent speaker authentication
Nächster Artikel A New Teaching–Learning-based Chicken Swarm Optimization Algorithm

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Metadaten
Titel
A novel multi-criteria analysis model for the performance evaluation of bank regions: an application to Turkish agricultural banking
verfasst von
Fatih Tüysüz
Nurdan Yıldız
Publikationsdatum
13.08.2019
Verlag
Springer Berlin Heidelberg
Erschienen in
Soft Computing / Ausgabe 7/2020
Print ISSN: 1432-7643
Elektronische ISSN: 1433-7479
DOI
https://doi.org/10.1007/s00500-019-04279-7

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