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Software and Systems Modeling

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06.08.2015 | Theme Section Paper

A participative end-user method for multi-perspective business process elicitation and improvement

verfasst von: Agnès Front, Dominique Rieu, Marco Santorum, Fatemeh Movahedian

Erschienen in: Software and Systems Modeling | Ausgabe 3/2017

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Abstract

A business process can be characterized by multiple perspectives (intentional, organizational, operational, functional, interactional, informational, etc). Business process modeling must allow different stakeholders to analyze and represent process models according to these different perspectives. This representation is traditionally built using classical data acquisition methods together with a process representation language such as BPMN or UML. These techniques and specialized languages can easily become hard, complex and time consuming. In this paper, we propose ISEA, a participative end-user modeling approach that allows the stakeholders in a business process to collaborate together in a simple way to communicate and improve the business process elicitation in an accurate and understandable manner. Our approach covers the organizational perspective of business processes, exploits the information compiled during the elicitation of the organizational perspective and touches lightly an interactional perspective allowing users to create customized interface sketches to test the user interface navigability and the coherence within the processes. Thus, ISEA can be seen as a participative end-user modeling approach for business process elicitation and improvement.

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Titel: A participative end-user method for multi-perspective business process elicitation and improvement
verfasst von: Agnès Front
Dominique Rieu
Marco Santorum
Fatemeh Movahedian
Publikationsdatum: 06.08.2015
Verlag: Springer Berlin Heidelberg
Erschienen in: Software and Systems Modeling / Ausgabe 3/2017
Print ISSN: 1619-1366
Elektronische ISSN: 1619-1374
DOI: https://doi.org/10.1007/s10270-015-0489-6

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