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Erschienen in:
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2020 | OriginalPaper | Buchkapitel

A Study on Automated Receptionists in a Real-World Scenario

verfasst von : Ralf Wolter, Koen V. Hindriks, Dalya Samur, Catholijn M. Jonker

Erschienen in: Advances in Practical Applications of Agents, Multi-Agent Systems, and Trustworthiness. The PAAMS Collection

Verlag: Springer International Publishing

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Abstract

The commercial availability of robots and voice-operated smart devices such as Alexa or Google Home have some companies wondering whether they can replace some current human interactions by using these devices. One such area of interaction is at the reception desk. While both platforms can offer the necessary interaction features to take on the task of an automated receptionist, the question remains as to which platform actual visitors would prefer - body or no body? To this end we created a receptionist agent that can receive visitors with an appointment, presented as either an embodied robot or a disembodied smart display. The agent uses common commercial products and services, and was tested in a real-world environment with real visitors.
The results show no significant difference in visitor preference for either platform.

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Metadaten
Titel
A Study on Automated Receptionists in a Real-World Scenario
verfasst von
Ralf Wolter
Koen V. Hindriks
Dalya Samur
Catholijn M. Jonker
Copyright-Jahr
2020
Buch
Advances in Practical Applications of Agents, Multi-Agent Systems, and Trustworthiness. The PAAMS Collection

Print ISBN: 978-3-030-49777-4

Electronic ISBN: 978-3-030-49778-1

Copyright-Jahr: 2020

DOI
https://doi.org/10.1007/978-3-030-49778-1_27

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