Skip to main content

2018 | OriginalPaper | Buchkapitel

A View of the State of the Art of Dialogue Systems

verfasst von : Leire Ozaeta, Manuel Graña

Erschienen in: Hybrid Artificial Intelligent Systems

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Dialogue systems are becoming central tools in human computer interface systems. New interaction systems, e.g. Siri, Echo and others, are proposed by the day, and new features are added to these systems at breathtaking pace. The conventional approaches based on traditional artificial intelligence techniques, such as ontologies and tree based search, have been superseded by machine learning approaches and, more recently, deep learning. In this paper we give a view of the current state of dialogue systems, describing the areas of application, as well as the current technical approaches and challenges. We propose two emerging domains of application of dialogue systems that may be highly influential in the near future: storytelling and therapeutic systems.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Baumann, T., Kennington, C., Hough, J., Schlangen, D.: Recognising conversational speech: what an incremental ASR should do for a dialogue system and how to get there. In: Jokinen, K., Wilcock, G. (eds.) Dialogues with Social Robots. LNEE, vol. 999, pp. 421–432. Springer, Singapore (2017). https://doi.org/10.1007/978-981-10-2585-3_35CrossRef Baumann, T., Kennington, C., Hough, J., Schlangen, D.: Recognising conversational speech: what an incremental ASR should do for a dialogue system and how to get there. In: Jokinen, K., Wilcock, G. (eds.) Dialogues with Social Robots. LNEE, vol. 999, pp. 421–432. Springer, Singapore (2017). https://​doi.​org/​10.​1007/​978-981-10-2585-3_​35CrossRef
2.
3.
Zurück zum Zitat Bowden, K.K., Oraby, S., Misra, A., Wu, J., Lukin, S.: Data-driven dialogue systems for social agents. arXiv preprint arXiv:1709.03190 (2017) Bowden, K.K., Oraby, S., Misra, A., Wu, J., Lukin, S.: Data-driven dialogue systems for social agents. arXiv preprint arXiv:​1709.​03190 (2017)
5.
Zurück zum Zitat Cuayahuitl, H., et al.: Deep reinforcement learning for conversational robots playing games (2017) Cuayahuitl, H., et al.: Deep reinforcement learning for conversational robots playing games (2017)
6.
Zurück zum Zitat Goodfellow, I., Bengio, Y., Courville, A.: Deep Learning. MIT Press, Cambridge (2016)MATH Goodfellow, I., Bengio, Y., Courville, A.: Deep Learning. MIT Press, Cambridge (2016)MATH
7.
Zurück zum Zitat Graves, A., Mohamed, A.R., Hinton, G.: Speech recognition with deep recurrent neural networks. In: 2013 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), pp. 6645–6649. IEEE (2013) Graves, A., Mohamed, A.R., Hinton, G.: Speech recognition with deep recurrent neural networks. In: 2013 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), pp. 6645–6649. IEEE (2013)
8.
Zurück zum Zitat Henderson, M.: Machine learning for dialog state tracking: a review. In: Proceedings of The First International Workshop on Machine Learning in Spoken Language Processing (2015) Henderson, M.: Machine learning for dialog state tracking: a review. In: Proceedings of The First International Workshop on Machine Learning in Spoken Language Processing (2015)
9.
Zurück zum Zitat Jurafsky, D., Martin, J.H.: Dialog Systems and Chatbots. Speech and Language Processing, 3 (2014) Jurafsky, D., Martin, J.H.: Dialog Systems and Chatbots. Speech and Language Processing, 3 (2014)
10.
Zurück zum Zitat Li, J., Monroe, W., Ritter, A., Galley, M., Gao, J., Jurafsky, D.: Deep reinforcement learning for dialogue generation. arXiv preprint arXiv:1606.01541 (2016) Li, J., Monroe, W., Ritter, A., Galley, M., Gao, J., Jurafsky, D.: Deep reinforcement learning for dialogue generation. arXiv preprint arXiv:​1606.​01541 (2016)
11.
Zurück zum Zitat Li, J., Monroe, W., Shi, T., Jean, S., Ritter, A., Jurafsky, D.: Adversarial learning for neural dialogue generation. arXiv preprint arXiv:1701.06547 (2017) Li, J., Monroe, W., Shi, T., Jean, S., Ritter, A., Jurafsky, D.: Adversarial learning for neural dialogue generation. arXiv preprint arXiv:​1701.​06547 (2017)
12.
Zurück zum Zitat Palangi, H., Deng, L., Shen, Y., Gao, J., He, X., Chen, J., Song, X., Ward, R.: Deep sentence embedding using long short-term memory networks: analysis and application to information retrieval. IEEE/ACM Trans. Audio Speech Lang. Process. (TASLP) 24(4), 694–707 (2016)CrossRef Palangi, H., Deng, L., Shen, Y., Gao, J., He, X., Chen, J., Song, X., Ward, R.: Deep sentence embedding using long short-term memory networks: analysis and application to information retrieval. IEEE/ACM Trans. Audio Speech Lang. Process. (TASLP) 24(4), 694–707 (2016)CrossRef
13.
Zurück zum Zitat Sainath, T.N., Vinyals, O., Senior, A., Sak, H.: Convolutional, long short-term memory, fully connected deep neural networks. In: 2015 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), pp. 4580–4584. IEEE (2015) Sainath, T.N., Vinyals, O., Senior, A., Sak, H.: Convolutional, long short-term memory, fully connected deep neural networks. In: 2015 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), pp. 4580–4584. IEEE (2015)
14.
Zurück zum Zitat Serban, I.V., Lowe, R., Henderson, P., Charlin, L., Pineau, J.: A survey of available corpora for building data-driven dialogue systems. arXiv preprint arXiv:1512.05742 (2015) Serban, I.V., Lowe, R., Henderson, P., Charlin, L., Pineau, J.: A survey of available corpora for building data-driven dialogue systems. arXiv preprint arXiv:​1512.​05742 (2015)
15.
Zurück zum Zitat Serban, I.V., Sordoni, A., Bengio, Y., Courville, A.C., Pineau, J.: Building end-to-end dialogue systems using generative hierarchical neural network models. In: AAAI, vol. 16, pp. 3776–3784 (2016) Serban, I.V., Sordoni, A., Bengio, Y., Courville, A.C., Pineau, J.: Building end-to-end dialogue systems using generative hierarchical neural network models. In: AAAI, vol. 16, pp. 3776–3784 (2016)
16.
Zurück zum Zitat Serban, I.V., Sordoni, A., Lowe, R., Charlin, L., Pineau, J., Courville, A.C., Bengio, Y.: A hierarchical latent variable encoder-decoder model for generating dialogues. In: AAAI, pp. 3295–3301 (2017) Serban, I.V., Sordoni, A., Lowe, R., Charlin, L., Pineau, J., Courville, A.C., Bengio, Y.: A hierarchical latent variable encoder-decoder model for generating dialogues. In: AAAI, pp. 3295–3301 (2017)
17.
Zurück zum Zitat Singh, S.P., Kearns, M.J., Litman, D.J., Walker, M.A.: Reinforcement learning for spoken dialogue systems. In: Advances in Neural Information Processing Systems, pp. 956–962 (2000) Singh, S.P., Kearns, M.J., Litman, D.J., Walker, M.A.: Reinforcement learning for spoken dialogue systems. In: Advances in Neural Information Processing Systems, pp. 956–962 (2000)
18.
Zurück zum Zitat Strub, F., De Vries, H., Mary, J., Piot, B., Courville, A., Pietquin, O.: End-to-end optimization of goal-driven and visually grounded dialogue systems. arXiv preprint arXiv:1703.05423 (2017) Strub, F., De Vries, H., Mary, J., Piot, B., Courville, A., Pietquin, O.: End-to-end optimization of goal-driven and visually grounded dialogue systems. arXiv preprint arXiv:​1703.​05423 (2017)
19.
Zurück zum Zitat Su, P.H., Gasic, M., Mrksic, N., Rojas-Barahona, L., Ultes, S., Vandyke, D., Wen, T.H., Young, S.: On-line active reward learning for policy optimisation in spoken dialogue systems. arXiv preprint arXiv:1605.07669 (2016) Su, P.H., Gasic, M., Mrksic, N., Rojas-Barahona, L., Ultes, S., Vandyke, D., Wen, T.H., Young, S.: On-line active reward learning for policy optimisation in spoken dialogue systems. arXiv preprint arXiv:​1605.​07669 (2016)
20.
Zurück zum Zitat Su, P.H., Vandyke, D., Gasic, M., Mrksic, N., Wen, T.H., Young, S.: Reward shaping with recurrent neural networks for speeding up on-line policy learning in spoken dialogue systems. arXiv preprint arXiv:1508.03391 (2015) Su, P.H., Vandyke, D., Gasic, M., Mrksic, N., Wen, T.H., Young, S.: Reward shaping with recurrent neural networks for speeding up on-line policy learning in spoken dialogue systems. arXiv preprint arXiv:​1508.​03391 (2015)
21.
Zurück zum Zitat Wen, T.H., Vandyke, D., Mrksic, N., Gasic, M., Rojas-Barahona, L.M., Su, P.H., Ultes, S., Young, S.: A network-based end-to-end trainable task-oriented dialogue system. arXiv preprint arXiv:1604.04562 (2016) Wen, T.H., Vandyke, D., Mrksic, N., Gasic, M., Rojas-Barahona, L.M., Su, P.H., Ultes, S., Young, S.: A network-based end-to-end trainable task-oriented dialogue system. arXiv preprint arXiv:​1604.​04562 (2016)
22.
Zurück zum Zitat Wu, J., Li, M., Lee, C.H.: An entropy minimization framework for goal-driven dialogue management. In: Sixteenth Annual Conference of the International Speech Communication Association (2015) Wu, J., Li, M., Lee, C.H.: An entropy minimization framework for goal-driven dialogue management. In: Sixteenth Annual Conference of the International Speech Communication Association (2015)
Metadaten
Titel
A View of the State of the Art of Dialogue Systems
verfasst von
Leire Ozaeta
Manuel Graña
Copyright-Jahr
2018
DOI
https://doi.org/10.1007/978-3-319-92639-1_59

Premium Partner