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Public Organization Review

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07.10.2016

Adopting and Refining e-services — the Role of Organization Size

verfasst von: Dag Ingvar Jacobsen

Erschienen in: Public Organization Review | Ausgabe 1/2018

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Abstract

Information and communication technology (ICT) has become increasingly important in public service provision (e-services). Although most studies conclude that large organizations have higher quality e-service systems, few have studied if the effect of size persist over time. Empirically, this article reports how organizational size affects adoption and development of e-services in all Norwegian municipalities over a 13 year period (2001–2013). Seven different studies, conducted by four independent institutions, mapped the existence and quality of municipal web-sites. Controlling for several system characteristics, the study indicates that size has ambiguous effects concerning adoption, but a strong and positive effect on the quality of e-services.

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Titel: Adopting and Refining e-services — the Role of Organization Size
verfasst von: Dag Ingvar Jacobsen
Publikationsdatum: 07.10.2016
Verlag: Springer US
Erschienen in: Public Organization Review / Ausgabe 1/2018
Print ISSN: 1566-7170
Elektronische ISSN: 1573-7098
DOI: https://doi.org/10.1007/s11115-016-0364-0

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