Skip to main content
Erschienen in: Universal Access in the Information Society 4/2015

01.11.2015 | Long paper

An assessment of a semiotic framework for evaluating user-intuitive Web interface signs

verfasst von: Muhammad Nazrul Islam, Harry Bouwman

Erschienen in: Universal Access in the Information Society | Ausgabe 4/2015

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

A semiotic framework [Semiotic Interface sign Design and Evaluation (SIDE)] was developed to help designers to deal with user-intuitive interface signs. Examples of signs are small images, navigational links, buttons and thumbnails, which users make use of when interacting with Web UIs. This paper assesses the SIDE framework on the quality of the evaluation of interface signs, and the contributions of the framework as perceived by evaluators. Two empirical user studies were carried out, involving 23 participants. Data were collected via interviews, problem-solving assignments and feedback questionnaires, and analyzed quantitatively and qualitatively. The study shows that the evaluation of using the SIDE framework leads to acceptable score on quality metrics; and the subjects evaluate the framework’s ease-of-use, contribution, and usage in practice positively. The SIDE framework is applicable to design and evaluate interface signs and contributes to the improvement in understanding the intuitive nature of interface signs.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Anhänge
Nur mit Berechtigung zugänglich
Literatur
1.
Zurück zum Zitat Andersen, P.B.: A theory of computer semiotics: Semiotic approaches to construction and assessment of computer systems, vol. 3. Cambridge University Press, Cambridge (1997) Andersen, P.B.: A theory of computer semiotics: Semiotic approaches to construction and assessment of computer systems, vol. 3. Cambridge University Press, Cambridge (1997)
2.
Zurück zum Zitat Barr, P., Biddle, R., Noble, J.: A semiotic model of user-interface metaphor. In: Liu, K. (ed.) Virtual, Distributed and Flexible Organisations: Studies in Organisational Semiotics, pp. 189–215. Kluwer Academic Publisher, Dordrecht (2004) Barr, P., Biddle, R., Noble, J.: A semiotic model of user-interface metaphor. In: Liu, K. (ed.) Virtual, Distributed and Flexible Organisations: Studies in Organisational Semiotics, pp. 189–215. Kluwer Academic Publisher, Dordrecht (2004)
3.
Zurück zum Zitat Bekker, M.M., Baauw, E., Barendregt, W.: A comparison of two analytical evaluation methods for educational computer games for young children. Cognit. Technol. Work 10(2), 129–140 (2008)CrossRef Bekker, M.M., Baauw, E., Barendregt, W.: A comparison of two analytical evaluation methods for educational computer games for young children. Cognit. Technol. Work 10(2), 129–140 (2008)CrossRef
4.
Zurück zum Zitat Bento LFH, Prates RO, Chaimowicz L (2009) Using semiotic inspection method to evaluate a human- robot interface. In: Proceeding of Latin American Web Congress, pp. 77–84 Bento LFH, Prates RO, Chaimowicz L (2009) Using semiotic inspection method to evaluate a human- robot interface. In: Proceeding of Latin American Web Congress, pp. 77–84
6.
Zurück zum Zitat Bolchini, D., Garzotto, F.: Quality of web usability evaluation methods: an empirical study on MiLE+. In: Proceedings of the Web Information Systems Engineering–WISE 2007 Workshops, pp. 481–492. (2007) Bolchini, D., Garzotto, F.: Quality of web usability evaluation methods: an empirical study on MiLE+. In: Proceedings of the Web Information Systems Engineering–WISE 2007 Workshops, pp. 481–492. (2007)
7.
Zurück zum Zitat Bolchini, D., Chatterji, R., Speroni M.: Developing heuristics for the semiotics inspection of websites. In: Proceedings of the 27th ACM International Conference on Design of communication, ACM, pp. 67–72. (2009) Bolchini, D., Chatterji, R., Speroni M.: Developing heuristics for the semiotics inspection of websites. In: Proceedings of the 27th ACM International Conference on Design of communication, ACM, pp. 67–72. (2009)
8.
Zurück zum Zitat Cockton, G., Lavery, D., Woolrych, A.: Inspection-based evaluations. In: Jacko, J., Sears, A. (eds.) The Human–Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, pp. 1118–1138. Lawrence and Erlbaum Associates, Mahwah (2003) Cockton, G., Lavery, D., Woolrych, A.: Inspection-based evaluations. In: Jacko, J., Sears, A. (eds.) The Human–Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, pp. 1118–1138. Lawrence and Erlbaum Associates, Mahwah (2003)
9.
Zurück zum Zitat De Angeli, A., Matera, M., Costabile, M.F., Garzotto, F., Paolini, P.: On the advantages of a systematic inspection for evaluating hypermedia usability. Int. J. Hum. Comput. Interact. 15(3), 315–335 (2003)CrossRef De Angeli, A., Matera, M., Costabile, M.F., Garzotto, F., Paolini, P.: On the advantages of a systematic inspection for evaluating hypermedia usability. Int. J. Hum. Comput. Interact. 15(3), 315–335 (2003)CrossRef
10.
Zurück zum Zitat De Souza, C.S.: The Semiotic Engineering of Human-Computer Interaction. The MIT press, Cambridge (2005) De Souza, C.S.: The Semiotic Engineering of Human-Computer Interaction. The MIT press, Cambridge (2005)
11.
Zurück zum Zitat De Souza, C.S.: Semiotic engineering: bringing designers and users together at interaction time. Interact. Comput. 17(3), 317–341 (2005)MathSciNetCrossRef De Souza, C.S.: Semiotic engineering: bringing designers and users together at interaction time. Interact. Comput. 17(3), 317–341 (2005)MathSciNetCrossRef
12.
Zurück zum Zitat De Souza, C.S., Barbosa, S.D.J., Prates, R.O.: A semiotic engineering approach to HCI. In: Proceedings of the CHI’01 Extended Abstracts on Human Factors in Computing Systems, ACM, pp. 55–56 (2001) De Souza, C.S., Barbosa, S.D.J., Prates, R.O.: A semiotic engineering approach to HCI. In: Proceedings of the CHI’01 Extended Abstracts on Human Factors in Computing Systems, ACM, pp. 55–56 (2001)
13.
Zurück zum Zitat De Souza, C.S., Barbosa, S.D.J., Prates, R.O.: A semiotic engineering approach to user interface design. Knowl. Based Syst. 14(8), 461–465 (2001)CrossRef De Souza, C.S., Barbosa, S.D.J., Prates, R.O.: A semiotic engineering approach to user interface design. Knowl. Based Syst. 14(8), 461–465 (2001)CrossRef
14.
Zurück zum Zitat De Souza, C.S., Leitão, C.F., Prates, R.O., da Silva, E.J.: The semiotic inspection method. In: Proceedings of VII Brazilian Symposium on Human factors in computing systems, ACM, pp. 148–157 (2006) De Souza, C.S., Leitão, C.F., Prates, R.O., da Silva, E.J.: The semiotic inspection method. In: Proceedings of VII Brazilian Symposium on Human factors in computing systems, ACM, pp. 148–157 (2006)
15.
Zurück zum Zitat De Souza, C.S.: The semiotic engineering of user interface languages. Int. J. Man Mach. Stud. 39, 753–773 (1993)CrossRef De Souza, C.S.: The semiotic engineering of user interface languages. Int. J. Man Mach. Stud. 39, 753–773 (1993)CrossRef
17.
Zurück zum Zitat Derboven, J., De Roeck, D., Verstraete, M.: Semiotic analysis of multi-touch interface design: the MuTable case study. Int. J. Hum. Comput. Stud. 70(10), 714–728 (2012)CrossRef Derboven, J., De Roeck, D., Verstraete, M.: Semiotic analysis of multi-touch interface design: the MuTable case study. Int. J. Hum. Comput. Stud. 70(10), 714–728 (2012)CrossRef
18.
Zurück zum Zitat Derboven, J., Geerts, D., Grooff, D.D.: Researching user interpretation beyond designer intentions. In: Proceedings of the CHI ‘13 Extended Abstracts on Human Factors in Computing Systems, ACM, pp. 367–372. (2013) Derboven, J., Geerts, D., Grooff, D.D.: Researching user interpretation beyond designer intentions. In: Proceedings of the CHI ‘13 Extended Abstracts on Human Factors in Computing Systems, ACM, pp. 367–372. (2013)
19.
Zurück zum Zitat Eco, U.: A theory of Semiotics. Indiana UP, Bloomington (1976) Eco, U.: A theory of Semiotics. Indiana UP, Bloomington (1976)
20.
Zurück zum Zitat Fenton, N.E.: Software Metrics: A Rigorous Approach. Chapman & Hall Ltd., London, UK (1991) Fenton, N.E.: Software Metrics: A Rigorous Approach. Chapman & Hall Ltd., London, UK (1991)
21.
Zurück zum Zitat French, T., Polovina, S., Vile, A.: Semiotic for e-commerce: shared meanings and generative futures. In: Proceedings of BIT, Vol. 99, (1999) French, T., Polovina, S., Vile, A.: Semiotic for e-commerce: shared meanings and generative futures. In: Proceedings of BIT, Vol. 99, (1999)
22.
Zurück zum Zitat Hartson, H.R., Andre, T.S., Williges, R.C.: Criteria for evaluating usability evaluation methods. Int. J. Hum. Comput. Interact. 13(4), 373–410 (2001)CrossRef Hartson, H.R., Andre, T.S., Williges, R.C.: Criteria for evaluating usability evaluation methods. Int. J. Hum. Comput. Interact. 13(4), 373–410 (2001)CrossRef
24.
Zurück zum Zitat Islam, M.N.: Towards user-intuitive web interface sign design and evaluation: a semiotic framework. Manuscript submitted for publications (2014) Islam, M.N.: Towards user-intuitive web interface sign design and evaluation: a semiotic framework. Manuscript submitted for publications (2014)
25.
Zurück zum Zitat Islam, M.N., Tetard, F.: Exploring the impact of interface signs’ interpretation accuracy, design, and evaluation on web usability: a semiotics perspective. J. Syst. Inf. Technol. 16(4), 250–276 (2014)CrossRef Islam, M.N., Tetard, F.: Exploring the impact of interface signs’ interpretation accuracy, design, and evaluation on web usability: a semiotics perspective. J. Syst. Inf. Technol. 16(4), 250–276 (2014)CrossRef
26.
Zurück zum Zitat Islam, M.N., Ali, M., Al-Mamun, A., Islam, M.: Semiotics explorations on designing the information intensive web interfaces. int. Arab. J. Inf. Technol. 7(1), 45–54 (2010) Islam, M.N., Ali, M., Al-Mamun, A., Islam, M.: Semiotics explorations on designing the information intensive web interfaces. int. Arab. J. Inf. Technol. 7(1), 45–54 (2010)
27.
Zurück zum Zitat Islam, M.N., Tetard, F.: Integrating semiotics perception in usability testing to improve usability evaluation. In: Garcia-Ruiz, M.A. (ed.) Cases on Usability Engineering: Design and Development of Digital Products, pp. 145–169. IGI Global, Hershey (2013)CrossRef Islam, M.N., Tetard, F.: Integrating semiotics perception in usability testing to improve usability evaluation. In: Garcia-Ruiz, M.A. (ed.) Cases on Usability Engineering: Design and Development of Digital Products, pp. 145–169. IGI Global, Hershey (2013)CrossRef
28.
Zurück zum Zitat Landauer, T.K.: The Trouble with Computers: Usefulness, Usability, and Productivity. MIT Press, Cambridge (1995) Landauer, T.K.: The Trouble with Computers: Usefulness, Usability, and Productivity. MIT Press, Cambridge (1995)
29.
Zurück zum Zitat Liu, K., Crum, G., Dines, K.: Design issues in a semiotic description of user responses to three interfaces. Behav. Inf. Technol. 17(3), 175–184 (1998)CrossRef Liu, K., Crum, G., Dines, K.: Design issues in a semiotic description of user responses to three interfaces. Behav. Inf. Technol. 17(3), 175–184 (1998)CrossRef
30.
Zurück zum Zitat Morris, C.W.: Foundations of the Theory of Signs. University Press, Chicago (1971) Morris, C.W.: Foundations of the Theory of Signs. University Press, Chicago (1971)
31.
Zurück zum Zitat Nadin, M.: Interface design: a semiotic paradigm. Semiotica 69(3–4), 269–302 (1988) Nadin, M.: Interface design: a semiotic paradigm. Semiotica 69(3–4), 269–302 (1988)
32.
Zurück zum Zitat Nadin, M.: One cannot not interact. Knowl. Based Syst. 14(8), 437–440 (2001)CrossRef Nadin, M.: One cannot not interact. Knowl. Based Syst. 14(8), 437–440 (2001)CrossRef
33.
Zurück zum Zitat Newman, W.M.: On simulation, measurement, and piecewise usability evaluation. Hum. Comput. Interact. 13(3), 316–323 (1998) Newman, W.M.: On simulation, measurement, and piecewise usability evaluation. Hum. Comput. Interact. 13(3), 316–323 (1998)
34.
Zurück zum Zitat Nielsen, J., Mack, R.L.: Usability Inspection Methods. Wiley, New Work (1994)CrossRef Nielsen, J., Mack, R.L.: Usability Inspection Methods. Wiley, New Work (1994)CrossRef
36.
Zurück zum Zitat O’Neill, S., Benyon, D.:A semiotic approach to investigating presence. In: Proceedings of the 3rd Conference on Computational Semiotics for Games and New Media, UK, (2003a) O’Neill, S., Benyon, D.:A semiotic approach to investigating presence. In: Proceedings of the 3rd Conference on Computational Semiotics for Games and New Media, UK, (2003a)
37.
Zurück zum Zitat O’Neill, S., Benyon, D.: An exploration of a semiotic model of interaction through interactive media. In: Proceedings of the Workshop in HCI, the Arts and the Humanities, York, (2003b) O’Neill, S., Benyon, D.: An exploration of a semiotic model of interaction through interactive media. In: Proceedings of the Workshop in HCI, the Arts and the Humanities, York, (2003b)
38.
Zurück zum Zitat O’Neill, S., Benyon, D., Turner, S.R.: Semiotics and Interaction Analysis. Proceeding of the 11th European Conference on Cognitive Ergonomics, pp. 44–50. Catania, Sicily (2002) O’Neill, S., Benyon, D., Turner, S.R.: Semiotics and Interaction Analysis. Proceeding of the 11th European Conference on Cognitive Ergonomics, pp. 44–50. Catania, Sicily (2002)
39.
Zurück zum Zitat O’Neill, S.: Exploring a semiotics of new media. PhD thesis, Edinburgh Napier University, UK (2005) O’Neill, S.: Exploring a semiotics of new media. PhD thesis, Edinburgh Napier University, UK (2005)
40.
Zurück zum Zitat Peirce, C.S.: Collected Writings (8 Vols.). In: Hartshorne, C., Weiss, P., Burks, A. (eds.) Harvard University Press, (1931–1958) Peirce, C.S.: Collected Writings (8 Vols.). In: Hartshorne, C., Weiss, P., Burks, A. (eds.) Harvard University Press, (1931–1958)
41.
Zurück zum Zitat Reis, D.S., Prates, R.O.: Assessing the semiotic inspection method: the evaluators’ perspective. In: Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems, pp. 287–296, (2012) Reis, D.S., Prates, R.O.: Assessing the semiotic inspection method: the evaluators’ perspective. In: Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems, pp. 287–296, (2012)
42.
Zurück zum Zitat Reis, D.S., Prates, R.O.: Assessing the semiotic inspection method: the evaluators’ perspective. Revista de Informática Teórica e Aplicada (J. Theor. Appl. Inf.) 20(3), 155–182 (2013) Reis, D.S., Prates, R.O.: Assessing the semiotic inspection method: the evaluators’ perspective. Revista de Informática Teórica e Aplicada (J. Theor. Appl. Inf.) 20(3), 155–182 (2013)
43.
Zurück zum Zitat Roberto, V., Toppano, E.: Semiotic design of a hypermedia for cultural heritage. In: Foggia, P. (ed.) Image Analysis and Processing—ICIAP, pp. 425–433. Springer, Berlin (2009) Roberto, V., Toppano, E.: Semiotic design of a hypermedia for cultural heritage. In: Foggia, P. (ed.) Image Analysis and Processing—ICIAP, pp. 425–433. Springer, Berlin (2009)
44.
Zurück zum Zitat Salgado, L.C.D.C., De Souza, C.S., Leitão, C.F.: A semiotic inspection of ICDL. In: Carlos, J.P.D.L. (ed) Monografias em Ciência da Computação, No. 31/09, Brazil (2009) Salgado, L.C.D.C., De Souza, C.S., Leitão, C.F.: A semiotic inspection of ICDL. In: Carlos, J.P.D.L. (ed) Monografias em Ciência da Computação, No. 31/09, Brazil (2009)
45.
Zurück zum Zitat Scolari, C.: The sense of the interface: applying semiotics to HCI research. Semiotica 2009(177), 1–27 (2009)CrossRef Scolari, C.: The sense of the interface: applying semiotics to HCI research. Semiotica 2009(177), 1–27 (2009)CrossRef
46.
Zurück zum Zitat Sears, A.: Heuristic walkthroughs: finding the problems without the noise. Int. J. Hum. Comput. Interact. 9(3), 213–234 (1997)CrossRef Sears, A.: Heuristic walkthroughs: finding the problems without the noise. Int. J. Hum. Comput. Interact. 9(3), 213–234 (1997)CrossRef
47.
Zurück zum Zitat Shneiderman, B.: Designing the user interfaces: Strategies for effective human computer interaction. Addison-weseley, Reading (1987) Shneiderman, B.: Designing the user interfaces: Strategies for effective human computer interaction. Addison-weseley, Reading (1987)
50.
Zurück zum Zitat Triacca, L., Inversini, A., Bolchini, D. Evaluating Web usability with MiLE+. In: Proceedings of the Seventh IEEE International Symposium on Web Site Evaluation (WSE 2005), pp. 22–29, (2005) Triacca, L., Inversini, A., Bolchini, D. Evaluating Web usability with MiLE+. In: Proceedings of the Seventh IEEE International Symposium on Web Site Evaluation (WSE 2005), pp. 22–29, (2005)
Metadaten
Titel
An assessment of a semiotic framework for evaluating user-intuitive Web interface signs
verfasst von
Muhammad Nazrul Islam
Harry Bouwman
Publikationsdatum
01.11.2015
Verlag
Springer Berlin Heidelberg
Erschienen in
Universal Access in the Information Society / Ausgabe 4/2015
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-015-0403-6

Weitere Artikel der Ausgabe 4/2015

Universal Access in the Information Society 4/2015 Zur Ausgabe