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Wireless Personal Communications
Erschienen in: Wireless Personal Communications 2/2014

01.07.2014

An Empirical Examination of Initial Trust in Mobile Payment

verfasst von: Tao Zhou

Erschienen in: Wireless Personal Communications | Ausgabe 2/2014

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Abstract

Due to the high uncertainty and perceived risk associated with using mobile payment, it is critical to building users’ initial trust in order to facilitate their adoption and usage. Drawing on both perspectives of self-perception-based and transference-based factors, this research examined initial trust in mobile payment. Self-perception-based factors include ubiquitous connection and effort expectancy, whereas transference-based factors include structural assurance and trust in online payment. The results indicated that both perspectives of factors affect initial trust, which further affects performance expectancy and usage intention. Thus, service providers need to build users’ initial trust in order to facilitate their usage of mobile payment.
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Metadaten
Titel
An Empirical Examination of Initial Trust in Mobile Payment
verfasst von
Tao Zhou
Publikationsdatum
01.07.2014
Verlag
Springer US
Erschienen in
Wireless Personal Communications / Ausgabe 2/2014
Print ISSN: 0929-6212
Elektronische ISSN: 1572-834X
DOI
https://doi.org/10.1007/s11277-013-1596-8

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