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2015 | OriginalPaper | Buchkapitel

An Organizational Approach to BPM: The Experience of an Australian Transport Provider

verfasst von : Tonia de Bruin, Gaby Doebeli

Erschienen in: Handbook on Business Process Management 2

Verlag: Springer Berlin Heidelberg

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Abstract

When discussing Business Process Management (BPM), there is an obvious lack of clarity in the use of the term. A consequence of these varying interpretations is confusion among practitioners and an inability to compare and contrast experiences in a meaningful way. To date, there has been no clear articulation of the distinction between these interpretations and how this distinction is reflected in practice. The chapter provides a clear explanation of three interpretations and details how a large Australian transport provider has applied a BPM Capability Framework to guide its BPM Initiative that aims at being an approach to managing the organization.

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Vorheriges Kapitel Creativity-Aware Business Process Management: What We Can Learn from Film and Visual Effects Production

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Please also see the discussions by Hammer (2014), Harmon (2014) as well as the conceptualization for BPM provided by Rosemann and vom Brocke (2014) in this Handbook.

The BPDA is co-author of this chapter.

The core elements of this BPM capability framework are also presented by Rosemann and vom Brocke (2014).

The Principal Researcher is co-author of this chapter.

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Titel: An Organizational Approach to BPM: The Experience of an Australian Transport Provider
verfasst von: Tonia de Bruin
Gaby Doebeli
Verlag: Springer Berlin Heidelberg
Buch: Handbook on Business Process Management 2
Print ISBN: 978-3-642-45102-7

Electronic ISBN: 978-3-642-45103-4

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-3-642-45103-4_31

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