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Erschienen in:
2017 | OriginalPaper | Buchkapitel
Application of Lean Six Sigma Concepts to Medicine Dispensation of Public Health Centers
verfasst von : Marina Pazeti, Leonardo Calache
Erschienen in: Advances in Human Factors and Ergonomics in Healthcare
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Abstract
For years, Brazilian public health has been focus of criticism due to its overall precariousness. One of the methodologies utilized to try to improve this processes is the lean healthcare, a theory derived from lean manufacturing, a heritage of Toyota production model. In the first semester of 2015, a project was developed with the department of medicine dispensation of a midsize city from São Paulo. The project had for objective mapping a process and its optimization, utilizing Industrial Engineering concepts. A diagnosis following the steps of DMAIC methodology was done. After mapping process and task analysis, the project consisted in a time study, leading to the utilization of 2-sample t hypothesis test utilizing Minitab software. From the diagnosis recommendations were made for process improvement in medicine dispensation. As main results there was: statistical proof of alternative hypothesis proposed, related to the amount of time used at filling out prescription forms.