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Erschienen in:
2017 | OriginalPaper | Buchkapitel
Lean Healthcare as a Tool for Improvement: A Case Study in a Clinical Laboratory
verfasst von : Karine Borges de Oliveira, Eduardo Ferro dos Santos, Lucio Veraldo Garcia Junior
Erschienen in: Advances in Human Factors and Ergonomics in Healthcare
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Abstract
In the current days the health services area presents difficulties in managing processes and staff. High costs, long queues, few qualified professionals, poor services quality and other growing problems in the population’s access to health services. Great part of these difficulties comes from waste in services management and these represent a problem to be solved. Mapping the management processes is a priority involving the services provided by the sector. This paper aims to conduct a study on Lean Healthcare in a clinical laboratory in order to improve its processes management. As a result, it develops a discussion guided by practical results and difficulties from the point of view of concepts of human, quality and process optimization factors, emphasizing also the variable social system under study. Application steps are presented, such as value stream process mapping and improvement opportunities.